Genna Miller, BSN, RN

• Supervised nursing staff to ensure compliance with established protocols and standards.
• Developed training programs to enhance staff skills and improve patient care practices.
• Managed scheduling and staffing to maintain optimal nurse-to-patient ratios.
• Implemented quality assurance measures to monitor and improve service delivery.
• Resolved conflicts among staff to promote a harmonious work environment.
• Reviewed patient records for accuracy and adherence to treatment plans.
• Investigated complaints from patients regarding their care experience.
• Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
• Answered questions and addressed concerns from employees promptly through email, phone, and in person.
• Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.

• Provided direct patient care in inpatient psychiatric settings.
• Administered medications and monitored patient responses regularly.
• Collaborated with interdisciplinary teams to develop treatment plans.
• Conducted thorough assessments of patient mental health status.
• Documented patient progress and interventions accurately in electronic records.
• Trained and mentored new nursing staff on unit protocols.
• Counseled patients on how to cope with their mental health issues in a positive manner.
• Ensured compliance with policies, regulations, standards of practice, safety protocols.
• Participated in multidisciplinary team meetings to discuss patient progress or concerns.

Collaborated with clinical and administrative staff to meet patient needs. Provided knowledgeable and compassionate service in response to patient questions and concerns. Managed database of patient information and frequently used computerized systems to track details. Acted as liaison for hospital staff, physicians, patients and family members. Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems. Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Collaborated with leadership to launch a new client project with Orlando Health Extended Business Office. Managed daily operations of call center. Direct supervision of 30 employee’s production goals. Initiated training for new and existing employees. Compiled and monitored project and agent progress through report management. Conducted employee coaching and quality call/documentation monitoring. Facilitated process improvement and employee engagement.

Met demands of busy medical collections group by performing high volume of daily calls. Placed outbound collections calls daily to approximately 200 account holders. Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts. Reviewed accounts to determine payment plan compliance. Updated accounts and credit reports to reflect recent changes. Investigated and solved problems with payments, account updates and other concerns. Followed fair debt practices and regulatory guidelines when managing collections process.

Assigned to the acute care inpatient team to coordinate and manage all aspects of patient care. Facilitated placement and discharge planning. Accurately assessed and documented high-risk patients, and provided resources to avoid readmission. Collaborated with interdisciplinary team on meeting DRG standards and providing highest quality, evidence-based care. Supervised and provided training to case management team.

Assumed personal responsibility for academic progress of freshman through senior level students in biology. Implemented a coherent, research-based curriculum while creating hands-on learning experiences in laboratory. Worked with special education teachers towards achieving Individual Education Plans (IEPs). Documented all syllabi, lesson plans, assignments and other instructional materials. Utilized consistent school-wide practices to engage students.

Staff nurse for a dynamic group of patients and varying acuity levels. Completed thorough physical assessments and implemented interventions based on patient needs. Modified patient treatment plans as indicated by patient's response and condition. Collaborated with team members, and physicians, to provide safe, high-quality, evidenced based care. Conducted follow-up phone calls to patients to provide additional nursing support, in addition to seeking feedback regarding the visit. Responsible for orientation of nursing staff new to unit.

Technician in the emergency department. Responsible for collecting and handling patient specimens. Measuring vital signs and entering appropriate data on patient chart. Preparing treatment rooms for examination of patients. Operating electrocardiograph and other equipment to administer routine diagnostic tests. Assisting registered nurses and physicians with basic patient care. Responsible for orientation of new technicians to unit.