Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Genna Thom

Nampa,ID

Summary

Dynamic cosmetologist with proven expertise in hair styling and coloring, and a strong foundation in sanitation practices. Excelled at Fantastic Sams Cut & Color by enhancing client satisfaction through exceptional service and relationship building. Skilled in social media promotion, increasing salon bookings. Achieved a notable increase in client retention through personalized consultations and professional ethics.

Overview

16
16
years of professional experience

Work History

Cosmetologist

Hair by Genna
10.2024 - Current
  • Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
  • Demonstrate high level of customer service to increase retention and satisfaction.
  • Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educate clients on proper hair care techniques to promote healthier hair between appointments
  • Suggest treatments and styles to suit customer appearance and fashion choices.

Sales Associate

SalonCentric
04.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Server

Applebee's Grill + Bar
07.2021 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables.
  • Increased sales with upselling techniques and thorough knowledge of the menu
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.

Cosmetologist

Self Employed
03.2013 - 07.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Provided expert advice on home hair care, empowering clients to maintain their salon looks independently.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.

Cosmetologist

Fantastic Sams Cut & Color
03.2009 - 08.2012
  • Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
  • Demonstrate high level of customer service to increase retention and satisfaction.
  • Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educate clients on proper hair care techniques to promote healthier hair between appointments
  • Suggest treatments and styles to suit customer appearance and fashion choices.

Education

Cosmetology

Cape May County Technical High School
Cape May Court House, NJ

High School Diploma - General Studies

Ocean City High School
Ocean City, NJ

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Men and women haircuts
  • Professionalism and ethics
  • Client consultations
  • Product knowledge
  • Hair coloring expertise
  • Sales expertise
  • Relationship building and management
  • Product upselling
  • Salon management
  • Adaptable to changing client needs
  • Product sales

Timeline

Cosmetologist

Hair by Genna
10.2024 - Current

Sales Associate

SalonCentric
04.2024 - Current

Server

Applebee's Grill + Bar
07.2021 - 02.2024

Cosmetologist

Self Employed
03.2013 - 07.2022

Cosmetologist

Fantastic Sams Cut & Color
03.2009 - 08.2012

Cosmetology

Cape May County Technical High School

High School Diploma - General Studies

Ocean City High School

Similar Profiles

CREATE PROFILE
Genna Thom