Summary
Overview
Work History
Education
Skills
Timeline
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Genna Witherspoon

FARMINGTON HILLS,MI

Summary

Professional with strong background in patient care and communication, prepared to excel in role. Skilled in navigating complex medical environments, addressing patient concerns, and fostering positive relationships. Focused on teamwork and achieving results, adaptable to changing needs, and reliable. Known for empathy, problem-solving, and effective collaboration.

Overview

9
9
years of professional experience

Work History

Patient Liaison

Scout Clinical
11.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Acted as an advocate for patients' rights, working diligently to ensure their voices were heard and respected within the healthcare team.
  • Ensure alignment of patient itineraries by collaborating with travel vendors.
  • Managed travel arrangements including flights, hotel, ground transportation, and itineraries for smooth stress free travel.

Phlebotomy Technician

Michigan Medicine
09.2021 - 10.2023
  • Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Check in specimens that patients drop off (ensure they are properly labeled/correctly collected) before sending them to the hospital.
  • Check in patients at reception desk/answer phones.
  • Coordinate with physicians/nurses.

Private Nanny/Personal Assistant

Jennifer Orow
03.2016 - 09.2021
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted with light housekeeping duties as well as running errands.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted at the office when needed.

Home Caregiver

Excellacare
09.2020 - 05.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Kept living space clean and tidy.

Education

Medical Assisting - Medical Assisting

Oakland Community College
08.2021

Skills

  • Problem Solving
  • Team Player
  • Excellent Customer Service
  • Detail Oriented
  • Active Listener
  • Time Management
  • Multitasking and organization
  • Phone and email etiquette

Timeline

Patient Liaison

Scout Clinical
11.2023 - Current

Phlebotomy Technician

Michigan Medicine
09.2021 - 10.2023

Home Caregiver

Excellacare
09.2020 - 05.2021

Private Nanny/Personal Assistant

Jennifer Orow
03.2016 - 09.2021

Medical Assisting - Medical Assisting

Oakland Community College

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Genna Witherspoon