Gennalyn Miklewicz
East Brunswick,NJ
Summary
Highly motivated and professional Sales Manager with over 17 years of experience providing high-level customer service. Named Sales Supervisor of the Year for 2017. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goal. Possess exceptional communication and interpersonal skills with proven ability to work independently and as part of a team. Efficient in managing colleague schedules, organizing department and total store events to increase profit.
Overview
17
17
years of professional experience
Work History
Sales Manager
Macy's
07.2019 - 01.2024
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Supervisor
Macy's
05.2017 - 06.2019
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Cosmetics Counter Manager
Macy's
08.2009 - 04.2017
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products offered at the cosmetics counter.
- Assisted customers in selecting appropriate skincare routines tailored to their specific needs, resulting in higher satisfaction rates among clientele.
- Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
Education
Business Management
Philippine Int'l School
HongKong03.2004
Skills
- Goals and performance
- Performance Evaluations
- Customer Service
- Goal Setting
- Sales operation
- Sales Planning
- Promotional sales events
- Inventory Management
Timeline
Sales Manager
Macy's
07.2019 - 01.2024
Sales Supervisor
Macy's
05.2017 - 06.2019
Cosmetics Counter Manager
Macy's
08.2009 - 04.2017
Business Management
Philippine Int'l School
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Mickey CoronadoMickey Coronado
Generalist at Macy'sGeneralist at Macy's
Michael VallejosMichael Vallejos
Barista at Akihi Bubble TeaBarista at Akihi Bubble Tea