Gennaro Esposito
Marlton,NJ
Summary
Driven by a results-focused approach, I leveraged my expertise in Contract Management and Customer Relations at Define Solar, enhancing team performance and client satisfaction. My tenure as an A/V Technician at DFX Sound Vision showcases my technical proficiency and ability to exceed project expectations, demonstrating a unique blend of hard and soft skills pivotal for business success.
All of the knowledge from both sales and installation of products gave me a genuine background of the front and back end of customer service. It was, and always will be, my proudest moment helping customers achieve their dreams.
Overview
6
6
years of professional experience
Work History
Confirmations Manager
Define Solar
05.2021 - Current
- Developed and maintained relationships with customers and suppliers through interest and materials.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed the confirmation of the next day's solar appointments.
- Kept proper relations with customers to seek business.
- Managed many supervisors underneath me, to make sure the days tasks were completed efficiently.
A/V Technician
DFX Sound Vision
02.2019 - 03.2021
- Executed client consultations to determine audio-visual needs for events.
- Created and implemented technical support plans for audio-visual systems.
- Programmed and operated audio-visual equipment to support seamless live events.
- Set up projectors, laptops and microphones for live presentations.
- Installed A/V systems across the country, according to customers order and demands.
Education
High School Diploma -
Cherokee High School
Marlton, NJ06.2017
Skills
- Contract Management
- Performance Management
- Workforce Management
- Business Administration
- Customer Relations
- Computer Software
- Extron Certified
Timeline
Confirmations Manager
Define Solar
05.2021 - Current
A/V Technician
DFX Sound Vision
02.2019 - 03.2021
High School Diploma -
Cherokee High School
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