Gennavie Gonzales
Castroville,TX
Summary
Dedicated student at San Antonio College pursuing a Biology degree with aspirations of becoming a Forensic Pathologist. Extensive experience in business, customer service, and bookkeeping, demonstrating strong organizational and interpersonal skills. Currently employed as a full-time tax preparer and part-time funeral home employee, providing exceptional service and support. Committed to delivering high-quality results and enhancing client satisfaction in all professional endeavors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Funeral Employee
Olinger Saenz Mortuary
San Antonio, TX
11.2024 - Current
- Answered phone calls promptly and professionally handled inquiries from callers.
- Provided support to families during visitation hours and funeral services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Greeted visitors, answered questions, and provided directions as needed.
- Updated customer database on a daily basis ensuring accuracy of information entered.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Advised management on ways to improve bookkeeping practices and procedures.
- Managed bookkeeping duties such as invoicing, tracking expenses and preparing reports.
- Kept records of sales transactions for accurate bookkeeping purposes.
Tax Preparer/Store Manager
H&R Block
Lytle, TX
01.2024 - Current
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Educated clients on the implications of tax laws and their financial decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with regulatory requirements and industry standards.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Customer Service Representative
Nvision pharmacy
San Antonio, TX
03.2023 - 10.2025
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Communicated with insurance companies for billing purposes.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Prepared medication labels with item name and quantity.
- Ensured compliance with federal and state pharmacy regulations and laws.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Performed filing, copying, faxing and other clerical tasks.
Receptionist
Great clips
San Antonio, TX
06.2021 - 01.2023
- Managed payroll and time and attendance systems.
- Processed weekly and monthly payroll for employees accurately and on time.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled appointments for customers based on their availability.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
Associate of Applied Science - Biology
San Antonio College
true05-2026
High school diploma -
Thomas Jefferson High School
San Antonio, Texas07.2022
Associate of Applied Science - Biology
The University of The Incarnate Word
San Antonio, TexasSkills
- Data analysis
- Microsoft forms
- Microsoft bookings
- Inventory management
- Attention to detail
- Time management
- Payment processing
- QuickBooks proficiency
- Team Training
- Tax Code Understanding
- Accounting support
- Tax consulting
- Financial records management
- Mathematical calculations
- Virtual tax interviews
- Tax strategy development
- Data inputting
Certification
- PTIN
TAX PREPARER LISCENSE
Languages
English
Full Professional
Timeline
Funeral Employee
Olinger Saenz Mortuary
11.2024 - Current
Tax Preparer/Store Manager
H&R Block
01.2024 - Current
Customer Service Representative
Nvision pharmacy
03.2023 - 10.2025
Receptionist
Great clips
06.2021 - 01.2023
Associate of Applied Science - Biology
San Antonio College
High school diploma -
Thomas Jefferson High School
Associate of Applied Science - Biology
The University of The Incarnate Word