Summary
Overview
Work History
Education
Skills
Timeline
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Gennavive Keoughan

Mechanicville,NY

Summary

Attentive Customer Service Representative with two years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

5
5
years of professional experience

Work History

Customer Service

Panera
02.2022 - Current
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Babysitter

Self Employed
05.2019 - 06.2020
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

Associate of Science - Criminal Justice

Hudson Valley Community College
Troy, NY
06.2025

High School Diploma -

Stillwater
Stillwater, NY
06.2020

Skills

  • Customer Service
  • Strong Work Ethic
  • Reliability
  • Time Management
  • Patience and Empathy
  • Conflict Resolution
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Order Taking
  • teamwork

Timeline

Customer Service

Panera
02.2022 - Current

Babysitter

Self Employed
05.2019 - 06.2020

Associate of Science - Criminal Justice

Hudson Valley Community College

High School Diploma -

Stillwater

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Gennavive Keoughan