Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gennifer Barnes

Harrah

Summary

Proven track record of enhancing customer satisfaction and streamlining billing processes at SEMCO Energy Gas. Adept at problem-solving and multitasking, demonstrated through successful project migrations at Loomis Armored. Known for a strong work ethic and exceptional teamwork abilities, consistently delivering results under pressure.

Overview

Work History

Balance and Audit

Loomis Armored
  • Contributed significantly toward product roadmaps by collaborating closely with stakeholders in defining priorities for feature development.
  • Spearheaded successful migration projects that ensured seamless transitions with minimal disruption to operations or endusers.
  • Delivered tailored training sessions on new software releases for both internal staff and external clients.
  • Increased customer satisfaction with prompt issue resolution, providing clear communication and thorough troubleshooting.

Customer Service Representative

Sprint
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Billing Specialist

SEMCO Energy Gas
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Education

General -

Port Huron High
Port Huron, MI
06.1989

Skills

  • Willingness to learn
  • Strong work ethic
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Works Well Under Pressure
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Punctual and dependable
  • Self motivation

Timeline

Balance and Audit

Loomis Armored

Customer Service Representative

Sprint

Billing Specialist

SEMCO Energy Gas

General -

Port Huron High

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Gennifer Barnes