Gennifer Malin
Silsbee
Summary
Results-driven professional ready to leverage extensive experience in managing client accounts and coordinating project deliverables. Consistently recognized for driving client satisfaction and supporting team objectives. Known for strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and collaborative success.
Overview
11
11
years of professional experience
Work History
Account Coordinator
Mission Lane
09.2024 - Current
- Company Overview: Remote
- Communicated with customers regarding overdue credit card payments with professionalism and empathy
- Negotiated payment and settlement plans tailored to customers’ financial situations
- Advocated for financial health by providing personalized solutions
- Managed conflict resolution with a calm and constructive approach
- Built strong relationships with customers through active listening and clear communication
- Utilized company-specific software to manage accounts and track payment plans
- Remote
Educator
First Baptist Academy
08.2020 - 05.2024
- Designed and implemented Microsoft Excel templates for lesson plans and behavioral tracking
- Led a classroom of 14+ students, focusing on core academic subjects
- Partnered with fellow educators to achieve departmental goals
- Facilitated effective communication with parents to provide insights into student progress
General Manager
Schlotzsky’s Deli
11.2013 - 01.2017
- Oversaw financial operations, including cash handling and budget management
- Conducted inventory assessments to ensure accurate stock levels
- Managed employee schedules to maximize operational efficiency
- Handled customer service interactions with professionalism, ensuring seamless shift transitions
Document Imaging Specialist
Silsbee Ford
01.2015 - 07.2015
- Scanned, digitized, and organized documents for various dealership departments
- Performed administrative tasks under the supervision of the office manager
- Ensured confidentiality and security of sensitive client information
Education
Business Administration and Management -
Western Governors University
12.2026
High School Diploma -
Lumberton High School
Lumberton, TX12.2015
Skills
- Microsoft Excel
- Data management
- Organizational skills
- Time management
- Communication skills
- Interpersonal skills
- Detail-oriented
- Accuracy
- Conflict resolution
- Customer service
Timeline
Account Coordinator
Mission Lane
09.2024 - Current
Educator
First Baptist Academy
08.2020 - 05.2024
Document Imaging Specialist
Silsbee Ford
01.2015 - 07.2015
General Manager
Schlotzsky’s Deli
11.2013 - 01.2017
High School Diploma -
Lumberton High School
Business Administration and Management -
Western Governors University
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