Genny Morales Verdeal
Estero,FL
Summary
Professional with strong experience in hospitality management, specializing in front office operations and guest relations. Skilled in managing teams, streamlining processes, and delivering exceptional customer service. Known for reliability, adaptability, and fostering collaborative work environment. Proficient in administrative tasks, conflict resolution, and maintaining high standards of professionalism.
Overview
13
13
years of professional experience
Work History
Law Office Receptionist
Santana Law
Fort Myers, FL
05.2024 - Current
- Facilitated effective communication between clients and legal professionals through accurate message taking and prompt relay of vital information.
- Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
- Promoted confidentiality by properly handling sensitive information and adhering to privacy regulations within the law office environment.
- Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Implemented an organized system for tracking billable hours accurately recorded by attorneys throughout the workday period.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Drafted [Document], [Document] and [Document] with efficiency and accuracy.
- Effectively navigated [State] clerk, court and judicial websites.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Prepared and processed invoices for attorney billing.
- Developed and maintained positive relationships with clients and colleagues.
Reception Manager
Barcelo Solymar - Arenas Blancas Resort
Varadero, Cuba
09.2011 - 09.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor´s Degree in Tourism - Tourism Management
University of Matanzas Camilo Cienfuegos
Matanzas, Cuba07.2011
Skills
Customer service focus
Budgeting and Financials
Staff Training and Development
Data entry proficiency
Marketing and Promotions
Negotiation
Credit and collections
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Organizational Skills
Active Listening
Effective Communication
Microsoft Office
Public relations
Self Motivation
Multitasking Abilities
Appointment Scheduling
Client Confidentiality
Document Preparation
Reception Area Maintenance
Adaptability
Crisis Management
Report Writing
Problem-solving aptitude
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Law Office Receptionist
Santana Law
05.2024 - Current
Reception Manager
Barcelo Solymar - Arenas Blancas Resort
09.2011 - 09.2023
Bachelor´s Degree in Tourism - Tourism Management
University of Matanzas Camilo Cienfuegos