Ashley York
Groveland,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Law Office Receptionist
Farrell & Perrault LLLC
05.2022 - 11.2022
- Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
- Streamlined office operations by managing the scheduling of appointments and meetings for attorneys and clients.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
Assistant
Allstate Insurance
01.2019 - 01.2020
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Assistant
Skye Biologics
08.2017 - 06.2019
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Assistant Property Manager
Jessica Hong & Erin Barnes
10.2018 - 05.2019
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
Education
Bachelor of Science - Business Administration
Florida Technical College
Orlando, FL10.2025
Bachelor of Science - Biology
Hawaii Pacific University
Honolulu, HIBachelor of Science - Biochemistry And Molecular Biology
Houston Baptist University
Houston, TXAssociate of General Studies - General Studies
Alvin Community College
Alvin, TXSkills
- Client Confidentiality
- Record Keeping
- Active Listening
- Administrative Support
- Legal Terminology
- Document Preparation
- Microsoft Office Proficiency
- Multitasking Abilities
- Customer Service
- Calendar Management
Certification
Certified Medical Assistant 2018-Present
Languages
Vietnamese
Native or Bilingual
Software
Microsoft Office
Google Calendar
Quickbooks
MapQuest
References
References available upon request.
Timeline
Law Office Receptionist
Farrell & Perrault LLLC
05.2022 - 11.2022
Assistant
Allstate Insurance
01.2019 - 01.2020
Assistant Property Manager
Jessica Hong & Erin Barnes
10.2018 - 05.2019
Assistant
Skye Biologics
08.2017 - 06.2019
Bachelor of Science - Business Administration
Florida Technical College
Bachelor of Science - Biology
Hawaii Pacific University
Bachelor of Science - Biochemistry And Molecular Biology
Houston Baptist University
Associate of General Studies - General Studies
Alvin Community College
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