Heather Haddad
Saint Clair Shores,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Law Office Receptionist
Mancini Schreuder Kline P.C.
Warren, MI
04.2023 - Current
- Processed incoming mail daily using established procedures.
- Responded promptly to emails sent by clients seeking updates on their cases.
- Organized and scheduled meetings, appointments, conferences, travel arrangements, and events.
- Organized attorney calendars by scheduling appointments according to priority level of each case.
- Answered incoming calls, directed inquiries to appropriate staff members, and took messages when necessary.
- Created new client files upon their initial visit to the law office.
- Assisted with administrative tasks such as filing documents, photocopying materials, preparing mailings, and faxing correspondence.
- Performed basic bookkeeping duties such as tracking time billed by attorneys.
- Prepared client invoices for payment processing and tracked payments received.
- Inputted data into the firm's computer system accurately and in a timely manner.
- Greeted clients and visitors in person, on the telephone, or via email.
- Established relationships with vendors to ensure prompt delivery of products or services.
- Provided clerical support to lawyers during trial preparation including research of legal precedents and case histories.
- Maintained an organized reception area that was clean and inviting to guests.
- Monitored supply levels in conference rooms, ensuring adequate amounts of writing utensils and paper products were available at all times.
- Managed office supplies by ordering items as needed and organizing inventory records.
- Handled confidential information in accordance with privacy regulations.
- Photocopied correspondence, documents and other printed materials.
- Organized and prioritized caseloads for attorneys.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Server
National Coney Island
Roseville, Michigan
08.2016 - 08.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Warren Mott High School
Warren, MI06-2009
Some College (No Degree) -
Macomb Community College
Warren, MISkills
- Document Preparation
- Reception Area Maintenance
- File Management
- Client Confidentiality
- Mail handling
- Basic accounting
- Appointment Scheduling
- Legal Terminology
- Calendar Management
- Legal documentation and reporting
- Technical skills
- Strong Organization
- Billing and Invoicing
- Maintaining facilities
- Proofreading abilities
- Clerical duties
- File Organization
Timeline
Law Office Receptionist
Mancini Schreuder Kline P.C.
04.2023 - Current
Server
National Coney Island
08.2016 - 08.2022
High School Diploma -
Warren Mott High School
Some College (No Degree) -
Macomb Community College