Geno Murray
Roseville,CA
Summary
Professional Analyst with extensive experience in driving growth and consistently contributing to high-performing teams. Skilled in strategic planning, stakeholder management and delivering impactful results.
Experienced with business strategy, financial oversight, and team leadership. Utilizes effective communication and negotiation skills to foster partnerships and drive success. Track record of optimizing operational processes and enhancing organizational performance.
Overview
6
6
years of professional experience
Work History
Renewals Partner Specialist
Pure Storage, Inc
04.2023 - Current
- Defined and negotiated complex contractual terms with Partners such as SHI, Insight Direct, and ePlus Technology to create and deliver quotes to Enterprise level accounts such as Apple, Microsoft, Tesla, and Cisco Webex. Enhancing customer contracts and relationships
- Manage a renewal pipeline of over $30 million quarterly
- Develop and manage sales analytics dashboards and forecasting models through Salesforce and Tableau to track customer performance, identify trends, and provide actionable insight.
- Often meeting with Sales leaders and Subscription Services teams for territory planning and quota setting
- Partner with Account Executives and Solution Engineers to ensure that new sales/upsells align with current renewals
Senior Renewal Operations Manager
Powerschool LLC
Folsom, CA
03.2021 - 04.2023
- Review and creation of Customer Success SOPs as well as leading training sessions to better prepare new team members
- Assisted management by applying extensive knowledge of the Salesforce/Gainsight systems to create best practices for task management, continually refining CS workflows
- Created and adjusted multiple Enterprise focused deals and Quotes in excess of over $10 Million
- Successfully managed an Enterprise ticket queue while also managing 2000+ accounts as a CSM in a hybrid role
Customer Success Manager
Powerschool LLC
Folsom, CA
01.2020 - 03.2021
- Applied thorough product knowledge to assist Sales in creating new sale opportunities with customers during quarterly and Annual Business Reviews. Adding over $2 million in ARR
- Aligned with Sales, Finance, Legal, and Executive teams to address contract information accuracy and insuring correct procedures are followed
Education
Business Administration - Marketing
San Diego State University
08.2018
Skills
- Salesforce CPQ Expertise
- Excel/Google Sheets Proficiency
- Extensive Salesforce/Reporting
- Performance analysis
- Contract Review/Negotiation
- Gainsight User
- Lucid Charting
- Legal Document Review
- Time Management
- Tableau Reporting
- Data analysis
- Cross-Functional Collaboration
Timeline
Renewals Partner Specialist
Pure Storage, Inc
04.2023 - Current
Senior Renewal Operations Manager
Powerschool LLC
03.2021 - 04.2023
Customer Success Manager
Powerschool LLC
01.2020 - 03.2021
Business Administration - Marketing
San Diego State University