Genona Barnes
Romulus,United States
Summary
Trying to find my perfect place with a possibility of growth. I work better for a common goal with a win-win situation. "When we strive to become better than we are, everything around us becomes better too" - Paulo Coelho
Overview
13
13
years of professional experience
Work History
Hotel Manager
Howard Johnson by Wyndham
Romulus, MI
03.2022 - Current
- Ensured that guests received prompt, courteous attention throughout their stay.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Organized monthly meetings with department heads to review performance metrics.
- Resolved conflicts between staff members or guests when necessary.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
- Analyzed resumes to assess qualifications for open positions.
- Worked closely with payroll department to verify accuracy of employee information.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
Business Development Manager in Training
Ford
Taylor, United States
05.2021 - 10.2021
- I've been assisting online seminars and classes of business development in sales as per my employer and had to process the information and build short presentations and speeches for the sales teams
- I was managing hard clients by presenting a different perspective (all depending on their reasoning of threshold from no to yes)
- During my time at this company in the teams I've been instructed the UTD sales have increased with 3.53% in one of the teams (6 sales representatives) and 4.1% on the other (7 sales representatives) all with chances of improvement over time
- My time with the teams is almost over as this was a temporary job.
- Collaborated with cross-functional teams including marketing, operations, finance.
Customer service representative Senior
Papa John's Main office thru Malone Staffing
Louisville, United States
07.2019 - 02.2020
- I had to ensure all the customer operations were running smoothly
- Customer satisfaction to 100%
- Help with technical issues and orders
- Take care of the payments for catering orders and manage all other monetary incentives.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
Dietary Aide Supervisor
Malone Staffing
Louisville, United States
01.2019 - 06.2019
- Regularly inspected kitchen areas for cleanliness, verifying that surfaces were sanitized according to health code standards.
- Reviewed patient charts to determine any changes in dietary needs or restrictions due to medical conditions.
- Communicated effectively with nursing staff regarding changes in patient diet orders or requirements.
- Collaborated with Food Service Managers on menu planning activities.
- Resolved customer complaints in a timely manner while maintaining high quality standards.
- Provided guidance and supervision to Dietary staff members, ensuring compliance with all applicable regulations.
- Created monthly menus that complied with established nutrition guidelines for the facility's residents.
- Attended weekly interdisciplinary team meetings to discuss resident meal preferences, allergies and special diets.
- Evaluated performance of Dietary staff members, providing feedback as needed.
Assistant Hotel Manager/1st Receptionist
River Advice Ltd.
Limmassol, Cyprus
09.2016 - 12.2018
- I worked on a river cruise vessel with a capacity of 146 guests and every week being in charge of the embarkation/disembarkation of all of them
- English speaking ship which most of the guests were from USA
- A ship with on board service of 4 to 5 star hotel
- Responsible for the administrative management of the reception/ship
- Such as orders for the upcoming weeks, cost controlling of the ship in all areas such as Housekeeping, Kitchen, Restaurant/Bar, Wellness and Office Materials
- As well I was in charge of all employees on the vessel and their working schedules to be prepared
- Training and motivating employees (under my supervision i had one receptionist and one night receptionist) -Diplomatic handling of complaints -Daily and monthly administrative tasks according to River Advice standards -Smooth operation of the cashless system and the electronic credit card processing on board + the cash payments -Responsible for the smooth loading/unloading of the merchandise ordered in advance for the ship as well as the administrative part of the distribution
- Ensure correct and cordial communication between ships in the company and as well with the main office located in Basel (for administration) and the recruiting office (for HR handling)
- As well as posting documents to the correct addresses
- I've learned a lot and I managed to expand my knowledge which I already got
- I've always been a great person people
- And working on the ship with so many different faces every week was a pleasure
- As well all I wanted since I was a kid was to be a manager and I climbed up the ladder of getting where I got with high commitment, collecting knowledge and try to get better each day at a time
- During my work at the company I've had the chance to be replacing the Hotel Manager during their vacation for few weeks
- I was fully responsible for a full ship of passengers and 40 crew members regarding all their issues and all their work
- All that experience made me grow as a person and as a professional
- Organizational skills, management, problem solving, good with deadlines, positive and objective thinking, happy, efficient, open minded, these all are few strong parts of my personality which I developed during my work experience
Junior Assistant Hotel Manager
River advice Ltd.
Limassol, Cyprus
06.2016 - 09.2016
- I was a trainee for the position of Assistant Hotel Manager during this period I've learned a lot from working with great people
- Co-responsible of the front desk area -Check in- Check out procedures -Cleanliness and tidiness of the reception desk according to HACCP -Training in administration -"Resco" and "Opera" system experience -On board shop handling -Daily programs and menus printing and correcting -Microsoft extended knowledge required
Receptionist / Shop Assistant
Scylla AG
Cyprus
06.2014 - 02.2016
- Assisting the Hotel Manager in realizing the ordinary course of business with regard to the hotel management with the corporate structure as it has been prepared by the management of Scylla AG
- Providing Information regarding daily programs and any changes using the ship's PA system, plus all other general announcements
- Answering guests questions and dealing with any complaints
- Carrying out reception duties such as checking-in and checking-out the guests, handing out keys, escorting guests to cabins, giving information and if possible, accommodating the wishes of the guests
- Bring shop and the shop articles to guests notice by any active sale.
Sales Broker/Customer Service
Eurotrade business introducer of Markets.com
Bucharest, Romania
01.2013 - 06.2014
- Sales for the Financial market via phone which is harder than direct sales so I've learned a lot from this job in this field one of which is how to interact with people, how to feel their need and how to produce the need of the product you sale
- Customer service experience helped me a lot in my job as people they don't trust a voice you have to make them trust you before they can look past the phone call
- Also I was taking care of the customer service department as the department was mostly for Latin America and it was a small one.
Housekeeper
G&P Cruise Line
Cyprus
06.2012 - 08.2012
- Maintain the cleanliness of the ship
- Keep up a good and positive attitude
- Customer satisfaction for a 5 star ship
Receptionist
Lev'OR Hotel impex SRL
Bucharest, Romania
01.2012 - 03.2012
- Assist the Executive Director and other staff as requested
- Intermediate the problems from guests and make the right decision to solve the issue
- Coordinate the repair and maintenance of office equipment
- Telephone calls as needed
- Maintain the inventory of the office supplies
- I had a little break when I started to work on ship.
Education
1st Aid Training -
Safety And Training
Germany07.2017
Management And Marketing
Romano-Americana University (Management And Marketing)
Bucharest, Romania06-2015
High School Diploma -
Nicolae Iorga
Bucharest, Romania06-2011
Skills
- Leadership
- Good organizational skills
- Communication skills
- Interpersonal skills
- Customer Service
- Product Demonstrations
- Performance Evaluations
- Business Development
- Decision-Making
- Project Management
- Team Leadership
- Client Relationship Building
- Account Management
- Quality Control
- Research
- Staff Management
- Verbal and written communication
Recommendations
References available on request
Communication Skills
I have good communication skills gained through my experience as a sales manager and excellent contact skills with people from the period I worked on the ship as a housekeeper and the different people and clients I worked with. In my current job, communication is very important as from the reception area every department needs information. Guests and not only, also crew they rely on the front desk to give them the most accurate facts and also all information to be passed in time and the magnitude of the importance has to be known and analyzed
Personal Information
- Date of Birth: 01/16/1993
- Gender: Female
- Nationality: Romanian
Language Skills
English
Full Professional
Spanish
Full Professional
Romanian
Native/ Bilingual
German
Limited
Timeline
Hotel Manager
Howard Johnson by Wyndham
03.2022 - Current
Business Development Manager in Training
Ford
05.2021 - 10.2021
Customer service representative Senior
Papa John's Main office thru Malone Staffing
07.2019 - 02.2020
Dietary Aide Supervisor
Malone Staffing
01.2019 - 06.2019
Assistant Hotel Manager/1st Receptionist
River Advice Ltd.
09.2016 - 12.2018
Junior Assistant Hotel Manager
River advice Ltd.
06.2016 - 09.2016
Receptionist / Shop Assistant
Scylla AG
06.2014 - 02.2016
Sales Broker/Customer Service
Eurotrade business introducer of Markets.com
01.2013 - 06.2014
Housekeeper
G&P Cruise Line
06.2012 - 08.2012
Receptionist
Lev'OR Hotel impex SRL
01.2012 - 03.2012
1st Aid Training -
Safety And Training
Management And Marketing
Romano-Americana University (Management And Marketing)
High School Diploma -
Nicolae Iorga
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