Genoveba Quinones
Teaneck,NJ
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Community Healthcare System
Newburgh, New York
10.2021 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided entertainment and companionship through conversation, reading, and board games.
Home Health Aide
Freedom Care
The Bronx, New York
07.2018 - 12.2020
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Assistant Manager
Rite-Aid Pharmacy
Newburgh, NY
07.2006 - 03.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Closing Manager
Sterling Optical Henrietta Ny
Newburgh, NY
07.2005 - 07.2006
- Ensured adherence to all closing procedures and policies.
- Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings.
- Prepared closing documents such as deeds, mortgages, notes, affidavits and settlement statements.
- Conducted title searches to verify legal ownership of property.
- Resolved customer complaints regarding closing process in a timely manner.
- Monitored daily operations within the department to ensure compliance with regulations.
Skills
- Nutritional meal preparation
- Care plan assessment
- Client documentation
- Patient transportation
Timeline
Home Health Aide
Community Healthcare System
10.2021 - Current
Home Health Aide
Freedom Care
07.2018 - 12.2020
Assistant Manager
Rite-Aid Pharmacy
07.2006 - 03.2016
Closing Manager
Sterling Optical Henrietta Ny
07.2005 - 07.2006