Genoveva Alvarado
Uvalda,GA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Home Line Associate
Walmart
Vidalia
07.2024 - Current
- Greeted customers in a friendly manner and provided them with information about products and services.
- Processed customer orders, payments and returns accurately and efficiently.
- Maintained an organized work area by stocking shelves, organizing displays and cleaning surfaces.
- Assisted customers with troubleshooting problems related to product installation or use.
- Demonstrated knowledge of store merchandise locations to help customers find desired items quickly.
- Resolved customer complaints in a timely manner through effective communication techniques.
- Updated pricing information on store shelves according to company guidelines.
- Assisted in setting up promotional displays around the store.
- Developed strong working relationships with vendors in order to maintain efficient supply chain operations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Overnight Stocker
Walmart.com
Vidalia, GA
07.2021 - 02.2023
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier/Stocker
B&t food fresh
Mount Vernon, Georgia
03.2021 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Montgomery Co. High School
Mount Vernon, GA05-2021
Skills
- Customer Engagement
- Stock replenishment
- Store maintenance
- Promotional planning
- Merchandising Strategies
- Customer Service
- Money Handling
- Time Management
- Product Knowledge
- Retail merchandising expertise
- Positive and professional
- Store Opening and Closing
- Sales expertise
- Product Promotions
- Sales Goals Attainment
- Retail Store Operations
- Trend Awareness
- Promotional Events
- Inbound and Outbound Calling
- Call Management
- Typing proficiency
Timeline
Home Line Associate
Walmart
07.2024 - Current
Overnight Stocker
Walmart.com
07.2021 - 02.2023
Cashier/Stocker
B&t food fresh
03.2021 - 07.2021
High School Diploma -
Montgomery Co. High School