Genoveva Villalobos
Worcester,MA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Registration Representative
UMass Memorial Medical Center - University Campus
Worcester, MA
10.2023 - Current
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Assisted with staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime costs.
Receptionist
Webster Home Care
Westborough, MA
07.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records..
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Assembler Technician
IPG Photonicis
Oxford, MA
12.2018 - 07.2023
- Operated and maintained variety of hand and power tools and assembled and repaired large mechanical units.
- Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
- Mastered computerized controls, manufacturing software and data entry and trained and mentored new team members.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA05.2020
Skills
- Administrative and Clerical Support
- Greet Visitors
- Time Management
- Organization Skills
- Strategic Planning
- Mail Handling
- Call Transfers
- Answer Telephone Calls
Timeline
Registration Representative
UMass Memorial Medical Center - University Campus
10.2023 - Current
Receptionist
Webster Home Care
07.2023 - Current
Assembler Technician
IPG Photonicis
12.2018 - 07.2023
Associate of Science - Business Administration
Quinsigamond Community College