Siobhan Donnelly
Miller PLace,Ny
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Efficient Registration Representative known for productivity and ability to complete tasks swiftly. Specialized in patient registration, data entry accuracy, and confidentiality management. Excel in communication, problem-solving, and teamwork, ensuring smooth registration processes and high levels of customer satisfaction.
Overview
18
18
years of professional experience
Work History
Registration Representative
Stony Brook University Hospital
Stony Brook, NY
09.2021 - Current
- Gathered personal and insurance information from each patient.
- Checked insurance benefits, received payments and provided receipts.
- Answered questions about admissions, financial and hospital policies.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Advised patients of monies required to be paid prior to services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Kept processes moving along smoothly so that wait times were minimized 20 minutes.
Customer Service Representative
Pharmapacks LLC
Islandia, NY
03.2018 - Current
- Set up and activated customer accounts.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 40+ inbound calls per day and directed to individuals or departments.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Trained new employees on procedures and policies to maximize team performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Suburban Pest control
Smithtown, NY
02.2007 - 05.2014
- Set up and activated customer accounts.
- Assisted customers in making payments on accounts and setting up payment plans.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Exceeded company productivity standards on consistent basis.
- Answered 40+ inbound calls per day and directed to individuals or departments.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
Some College (No Degree) - Sign Language Interpretation
Suffolk Community College
Selden, NYHigh School Diploma -
Saint John The Baptist DHS
West Islip, NY05.2005
Skills
- Credit card payment processing
- Technologically savvy
- Retail sales customer service
- Conflict mediation
- Microsoft Office expertise
- Inbound and Outbound Calling
- Courteous demeanor
- Shipping and receiving understanding
- Customer relations
- Call Center Operations
- Adaptive team player
- Sales expertise
- Clerical support
- Problem-solving abilities
- Schedule mastery
- Patient registration
- HIPAA compliance
- Patient contact
- Documentation skills
Timeline
Registration Representative
Stony Brook University Hospital
09.2021 - Current
Customer Service Representative
Pharmapacks LLC
03.2018 - Current
Customer Service Representative
Suburban Pest control
02.2007 - 05.2014
Some College (No Degree) - Sign Language Interpretation
Suffolk Community College
High School Diploma -
Saint John The Baptist DHS