Gensean Putesoy
Peach springs
Summary
Resourceful professional with a background in case management and resident advocacy. Expertise in organizing community events and developing support programs, enhancing resident engagement and well-being while ensuring effective communication between residents and staff.
Overview
5
5
years of professional experience
Work History
Resident Advocate
Hualapai Tribe
940 Hualapai Way Peach Springs, AZ, 86434
05.2024 - Current
- Advocated for resident rights, ensuring compliance with regulations and policies.
- Facilitated communication between residents and management to address concerns effectively.
- Organized community events promoting resident engagement and well-being initiatives.
- Assisted in developing programs that enhance resident support services and resources.
- Collaborated with multidisciplinary teams to coordinate care plans tailored to individual needs.
- Provided training and orientation for new staff on resident advocacy practices and policies.
- Resolved conflicts by mediating discussions between residents and staff, fostering a supportive environment.
- Increased resident participation in on-site activities by planning engaging events that fostered a sense of community within the facility.
- Promoted a safe living environment by promptly reporting maintenance issues and working closely with facilities management to resolve them.
- Supported successful transitions out of the program by connecting residents with appropriate community resources and services.
- Maintained accurate records of resident interactions, progress reports, and case notes, contributing to efficient program operations.
- Assisted in the development of life skills workshops, empowering residents to achieve self-sufficiency and independence.
- Assisted with administrative duties. Answered phones, gave information regarding the program.
- other duties as assigned
File Clerk
Hualapai Tribe
525 Oak St. Suite B Peach Springs, AZ, 86434
06.2022 - 07.2023
- Organized and maintained legal files to ensure easy access and retrieval of documents.
- Assisted attorneys in preparing case files by gathering relevant documentation and evidence.
- Managed incoming correspondence, ensuring timely distribution to appropriate parties.
- Utilized case management software to track file statuses and deadlines effectively.
- Conducted regular audits of legal files to maintain compliance with organizational standards.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
- Answered incoming calls and directed calls to right parties
- collected court documents and set up appointments to meet with public defender's.
Interviewer
Hualapai Tribe
587 Canyon View Dr, Peach Springs, AZ 86434
03.2022 - 05.2022
- Conducted interviews with participants to assess eligibility under the Hualapai Elderly Program
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to Elderly Director
- Also assisted with Preparing meals and delivering meals to Elders around the community.
Receptionist I
Hualapai Tribe
Peach Springs, AZ
05.2021 - 06.2021
- Answered and directed phone calls, ensuring efficient communication between departments.
- Greeted and assisted visitors, creating a welcoming environment.
- Assisted in data entry tasks, supporting record-keeping accuracy.
- Processed incoming and outgoing mail, facilitating timely correspondence management.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked important information in Excel spreadsheets.
- Maintained office supplies inventory, ensuring necessary materials were readily available.
Education
No Degree - Behavioral Health & Social Work Certificate
Mohave Community College
Kingman, AZ02-2025
High School Diploma -
Riverside Indian School
101 Riverside Dr, Anadarko, OK 7300505-2012
Skills
- Mediation techniques
- Cultural history
- Trade policy
- Client assessment
- Care planning
- Staff management
- Case management
- Teamwork and collaboration
- Reliability
- Multitasking Abilities
- Excellent communication
- Effective communication
- Decision-making
- Intervention tactics
Accomplishments
Throughout my time here at the healing house ive accomplished several trainings to obtain certificates which is listed below:
Medicine Wheel & 12 Steps Facilitator Training Certificate
Peer/ Recovery Support Training Certificate
First Aid CPR AED
HWC Instructor Certification
Mental Health First Aid- Adult
GONA Facilitator Certificate
Mental Health First Aid- Youth
Food Handlers
Languages
English
Full Professional
Timeline
Resident Advocate
Hualapai Tribe
05.2024 - Current
File Clerk
Hualapai Tribe
06.2022 - 07.2023
Interviewer
Hualapai Tribe
03.2022 - 05.2022
Receptionist I
Hualapai Tribe
05.2021 - 06.2021
No Degree - Behavioral Health & Social Work Certificate
Mohave Community College
High School Diploma -
Riverside Indian School