Gentiana Komonaj-Tripodi
Norwalk
Summary
Talented Case Manager is adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Visiting Angels Living Assistance Services
01.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Floor Manager
Empire City Casino
04.2014 - 12.2020
- Managed store inventory and stock levels to maintain availability of products.
- Managed a team of 50 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Education
Bachelor of Early Childhood Care And Education -
Monroe College
Bronx, NY06-2016
GED -
John Jay Highschool
Wappingers Falls, NY06-2012
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Home visits and inspections
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Visiting Angels Living Assistance Services
01.2021 - Current
Floor Manager
Empire City Casino
04.2014 - 12.2020
Bachelor of Early Childhood Care And Education -
Monroe College
GED -
John Jay Highschool
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