Gentry Shutt
White Marsh,MD
Summary
Compassionate Family Peer Support Specialist with a strong track record in creating customized support plans for clients and family members facing life transitions. Expertise in building rapport and delivering impactful coaching, resulting in improved client outcomes. Highly motivated and adaptable, excelling in independent settings while quickly acquiring new skills. Committed to providing exceptional support and connecting individuals with essential community resources. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Family Peer Support Specialist
Maryland Coalition of Families
White Marsh, MD
03.2024 - 07.2025
- Provided hope, guidance, and support to people who love and care for someone with mental health and substance use disorders, using lived experience.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Researched relevant topics related to mental health services or treatments.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Facilitated individual and group sessions to provide guidance and support.
- Assisted clients with developing healthy coping skills to manage stressors.
- Maintained accurate records of client progress through use of electronic medical record system.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Actively listened and responded empathetically when interacting with families.
Patient Coordinator/Office Manager
Natures Therapy/The Body Place
White Marsh, MD
06.2019 - 02.2024
- Coordinated and managed daily operations of a medical spa, including scheduling appointments, and overseeing staff.
- Maintained meticulous records to document client information.
- Communicated with patients with compassion, while keeping medical information private.
- Performed administrative tasks, such as filing paperwork or updating client profiles in company database systems.
- Provided excellent customer service by addressing guest inquiries or problems promptly and professionally.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided product advice and recommendations to patients, while staying educated on new products and services.
- Assisted with the development of efficient office procedures for improved workflow.
CBD Customer Specialist
Live Rite CBD/Delta 8
Parkville, MD
02.2020 - 01.2022
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Recognized opportunities to upsell products when they arise.
- Assisted with placement of orders, refunds, or exchanges.
- Maintained updated knowledge through continuing education and advanced training about CBD benefits.
- Educated customers on product features, benefits as well as current promotions, discounts.
- Organized shipments for delivery to customers in a timely manner.
- Identified discrepancies between actual stock and computer-generated reports.
School Age Director
Play Centers, Inc.
Lutherville, MD
01.2008 - 10.2016
- Developed and implemented school-age curriculum to meet the needs of children in a safe, nurturing environment.
- Conducted daily activities such as arts and crafts, music, sports and games to keep students engaged.
- Supervised staff during before & after-school program ensuring safety protocols were followed.
- Facilitated communication between administration, staff, families, and community partners.
- Attended team building and strengthening exercises to build trust and loyalty among team members.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Communicated regularly with parents about their child's development and progress.
- Participated in professional development activities to stay abreast of current trends in education
Education
Massage Therapy
Baltimore School of Massage
Linthicum Heights, MD10-2016
High School Diploma -
Patapsco High School & Center for the Arts
01.2007
Loyola College of Maryland, Institute for Child Care Education
Continuing Knowledge Classes, Child Care Links
Skills
- Client assessment
- Group facilitation
- Community outreach
- Effective communication
- Team collaboration
- Stress management
- Emotional support
- Staff management
- Customer service
- Office management
- Administrative support
- Organizational skills
- Scheduling and calendar management
- Document management
- Patient care and education
- Patient care coordination
- HIPAA compliance
- Parent engagement
- Curriculum planning
Accomplishments
- School Age Child Care - 90 Hour Certificate
- 9 Hour Communications Certificate
- 45 Hour Administrative Course
- Young Child 90 Hour Certificate
- Infant & Toddler Care - 45 hour Certificate
- Continuing education classes for Child Development
- CPR & First Aid Certified
- Continuing Education certifications for mental and behavioral health support
- Continuing Education certifications for Substance Use Disorder support
- Detailed list available per request
References
References available upon request.
Timeline
Family Peer Support Specialist
Maryland Coalition of Families
03.2024 - 07.2025
CBD Customer Specialist
Live Rite CBD/Delta 8
02.2020 - 01.2022
Patient Coordinator/Office Manager
Natures Therapy/The Body Place
06.2019 - 02.2024
School Age Director
Play Centers, Inc.
01.2008 - 10.2016
Massage Therapy
Baltimore School of Massage
High School Diploma -
Patapsco High School & Center for the Arts
Loyola College of Maryland, Institute for Child Care Education
Continuing Knowledge Classes, Child Care Links