Genycis Ortiz
New york,NY
Summary
Enthusiastic professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Excelled in roles requiring excellent Microsoft program knowledge and leadership, significantly enhancing product quality and client satisfaction. Adept at managing multiple tasks, demonstrating a strong blend of analytical and interpersonal skills. Highly organized, proactive and puntual.
Overview
5
5
years of professional experience
Work History
Cashier
The Food Emporium
New York, NY
08.2023 - 11.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Interpreter
04.2023 - 08.2023
- Interpret verbal communication
- Providing parties with clear and exact translations
Quality Analyst
ERC
Santo Domingo, Distrito Nacional
12.2020 - 03.2023
- Created and achieved product quality objectives and met product specifications
- Analyzed and tested different builds to identify, trace and help resolve bugs
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Developed and audited practices, programs and reporting system metrics for optimal efficiency
- Recorded and organized test data for report generation and analysis
Customer Service Agent
ERC
Santo Domingo, Distrito Nacional
01.2020 - 12.2020
- Educated clients on account services and resolved client inquiries
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
Education
Bachelor of Economics - Accountancy
Universidad Tecnológica De Santiago (UTESA)
Santo Domingo, Dominican Republic.11.2024
English Immersion Program - English
MESCYT
Santo Domingo11.2019
High School Diploma -
San Vicente De Paul School
Santo Domingo07.2018
Skills
- Group presentations
- Data analysis
- Excellent knowledge of Microsoft programs
- Good leadership skills
- Coaching Specialist
- Cash handling expertise
- Customer service excellence
- Reports and documents
- Time management skills
Accomplishments
- Effective and Efficient Time Management.
- Useful Excel for Beginners.
- Email Writing – How to Write Effective Emails.
- Feedback is Fuel.
- Executive Coaching for Everyone.
- Presentation Skills Secrets: Delivering the Talk of Your Life.
Job objectives
- Be always a highly organized and hard-working person in my work environment.
- Get a highly level position to gain practical experience in my career.
- Expand my learnings, knowledge, and skills.
- Grow as an employee and as a person improving my values.
- Make a significant contribution to the company with my daily hard work.
Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
Cashier
The Food Emporium
08.2023 - 11.2024
Interpreter
04.2023 - 08.2023
Quality Analyst
ERC
12.2020 - 03.2023
Customer Service Agent
ERC
01.2020 - 12.2020
Bachelor of Economics - Accountancy
Universidad Tecnológica De Santiago (UTESA)
English Immersion Program - English
MESCYT
High School Diploma -
San Vicente De Paul School
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