Carla Guadarrama

• Oversaw cashier operations, bookkeeping, and security.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.

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• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Proactively identified counterfeit bills or suspicious transactions, protecting the financial security of the business.
• Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
• Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
• Worked closely with other departments to locate items or assist customers as needed.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.

• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
• Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
• Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.

• Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
• Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
• Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
• Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
• Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
• Kept records of production, tracked returned goods and took down and replaced new shelf tags.