Jennifer Bertoni
Registered Substance Use Counselor
Antioch,CA
Summary
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
front end manager
Follett Higher Education
01.2010 - 01.2015
- Cash handling including balancing drawer and depositing cash.
- Assisted customers with purchases or private accounts.
- Quickly and effectively solved customer challenges.
- Create customer accounts for school programs.
- Invoicing for set accounts.
- Ordering of merchandise to be sold in store.
- Managed and trained employees
Education
High School Diploma -
Deer Valley High School
Antioch, Ca 05.2001 - 01.2002
Graduate Certificate - Addiction Counseling
Center For Higher Purpose
Sacramento, Ca 05.2023 - Current
Skills
Listening skills
Customer service
Employee supervision
Administrative skills
Schedule management
Employee development and training
Treatment Planning
Client advocacy
Assessment skills
Individual counseling
Mental health counseling
Substance abuse education
Certification
SUDRC #17177
Timeline
SUDRC #17177
02-2025
Graduate Certificate - Addiction Counseling
Center For Higher Purpose
05.2023 - Current
front end manager
Follett Higher Education
01.2010 - 01.2015
High School Diploma -
Deer Valley High School
05.2001 - 01.2002