Geoff Goldwater
Seattle,WA
Summary
Experienced and dependable Corporate Trainer who has over 20 years of web-based and 15 years of classroom training experience, effectively presenting technical concepts in a clear and understandable manner. Accomplished candidate versed in training design, program and policy development, performance evaluation, needs assessment, problem resolution, process improvement, and workplace compliance. Demonstrates commitment to excellence, drive to excel in a fast-paced environment, and key characteristics of a global leader; fast learner with impressive interpersonal skills embraces challenges and endures tough situations. Highly recommended by previous employers for passion in teaching and inspiring trainees, she serves as an active motivator and provides creative insights.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Systems Trainer
Merrill Gardens
Seattle, WA
02.2025 - 01.2026
- Responsible for developing and delivering customized training programs and materials, such as user manuals and eLearning courses, for various departments.
- Responsibilities also included conducting one-on-one and group training sessions, assessing department training needs, and gathering feedback for continuous improvement.
- The position also provided ongoing user support, resolution of technical issues, and responses to customer support requests.
- Additionally, the role managed to conduct new hire onboarding and collaborates on system improvement initiatives.
- Adhered to the customer service philosophy by providing excellent customer service to team members, residents and their families.
Consultant
Yardi
Santa Barbara, CA
06.2024 - 02.2025
- Responsibilities included training clients on Yardi's Affordable Housing software platform; performing complex system and business reviews and other source reviews to improve efficiency and make sound recommendations for client productivity gains.
- Using strong interpersonal skills and a positive attitude to establish rapport with clients, build sustaining alliances and influence beneficial outcomes.
- Determine and document solutions and best practices to make contributions to a solutions repository.
- Focus on best practices and provided recommendations to clients regarding ancillary products and services that align with their business and operational needs and goals.
- Worked with analysts, designers, developers, sales, and marketing teams with a focus on meeting and exceeding client expectations and maintaining optimum levels of customer service support.
- Provide both virtual and on-site training.
Systems Trainer
Allied Orion Group
Houston, TX
01.2021 - 06.2024
- Provided training and support on all software programs used by corporate and individual Properties.
- Responded to help desk tickets and also provided on-the-spot training as needed.
- Creation of software documentation and user guides.
- User setup and proper alignment of settings for individual properties.
- Consultation with management on monthly basis to discuss current and future training needs.
- Communication with properties regarding outstanding issues or questions regarding software on a regular basis.
National Software Trainer
Weidner Apartment Homes
Kirkland, WA
04.2019 - 01.2020
- Responsible for completion of property management software upgrade rollout to all regions and provinces.
- Conducted web based trainings on various topics.
- Visitation of properties to ensure compliance along with troubleshooting and on the spot training.
- Assistance and facilitation of revamped hallmark training program.
- Responded to and correcting of support tickets.
Operations Specialist
Lantower Luxury Living
Dallas, TX
09.2018 - 03.2019
- Provided implementation, support, and training to all properties within the company's portfolio.
- Set up new users, maintained property metrics tracking.
- Performed consultation and recommendation.
- Resolved issues with property management software promptly.
- Configured integration with 3rd party software along with maintaining metrics on efficiency.
- Thorough follow up of help desk tickets in a prompt manner.
- Research of outside resources to determine the best value for company's ROI.
Professional Software Trainer II
Realpage, Inc.
Carrollton, TX
02.2013 - 08.2018
- Conducted classroom and web based training of Realpage hallmark property management software.
- Assisted properties post training with aligning of correct settings, report comparisons from old software to new, and with getting sites caught up to the current date.
- Maintained and updated training materials.
- Created customized training documentation on an as needed basis.
- Involved in updating database utilized during training.
- Consultation with client on training needs and expectations.
- Follow ups post training for any questions and to gauge adaptability of software.
Product Specialist
Onvia
Seattle, WA
07.2011 - 08.2012
- Consulted with clients to determine objectives and return on investment.
- Client end-user setup and coordination of training.
- Provided weekly training of company's web based database of government procurement as well as individual client training on an as-needed basis.
- Set up of individual searches within database to provide client opportunities within the government procurement space.
- Consistent and thorough follow-ups to determine search effectiveness and constant communication with client.
- Recommendations for improvements to existing searches.
National Account Services Coordinator
ResidentCheck
Dallas, TX
09.2007 - 06.2011
- Trained clients on the company's web based product both online and classroom setting.
- Installed and adjusted clients' access.
- Performed consultation and recommendation.
- Resolved reported problems and complaints professionally and promptly.
- Documented commonly asked questions.
- Acted as help desk support of web based programs.
- Configured integration with 3rd party applications and programs.
- Assisted new hires in the department in coping with company policies and procedures.
- Developed training manuals and effective action plans.
Education
High School Diploma -
Midway High School
Hewitt, TX06-1992
Some College (No Degree) - Multimedia
Richland College
Dallas, Texas, TXSkills
- eLearning development
- Software documentation
- User training
- System improvement
- Technical troubleshooting
- Customer relationship management
Seeking Position
Software Trainer/Training Specialist
Languages
English
Native/ Bilingual
Certification
Certified Professional of Occupancy
Timeline
Systems Trainer
Merrill Gardens
02.2025 - 01.2026
Consultant
Yardi
06.2024 - 02.2025
Systems Trainer
Allied Orion Group
01.2021 - 06.2024
National Software Trainer
Weidner Apartment Homes
04.2019 - 01.2020
Operations Specialist
Lantower Luxury Living
09.2018 - 03.2019
Professional Software Trainer II
Realpage, Inc.
02.2013 - 08.2018
Product Specialist
Onvia
07.2011 - 08.2012
National Account Services Coordinator
ResidentCheck
09.2007 - 06.2011
High School Diploma -
Midway High School
Some College (No Degree) - Multimedia
Richland College