GEOFFREY FORBES

Matthews,NC

Summary

A highly accomplished and dedicated Client Advisor with 27 years of continuous, high-performance experience in the ultra-luxury retail environment at Neiman Marcus, specializing in high-value, cross-category sales. Utilizing a customer centric approach in the selling ceremony. Proven expertise in cultivating and retaining an exclusive book of high-net-worth clients, resulting in exceptional loyalty and lifetime value. Seeking to leverage profound market knowledge and an understanding of the art of luxury to excel in a demanding Sales Role at Rolex

Overview

years of professional experience

years of post-secondary education

Work History

Client Advisor

Neiman Marcus

Charlotte, Nc

03.1998 - Current

Delivered personalized styling advice to enhance client shopping experiences
Managed client relationships to build loyalty and repeat business
Collaborated with team members to ensure seamless store operations
Million Dollar Club for high earners
Million+ in annual sales from 2021 to current
2024-2025 currently at 34% increase in sales
2024-2025, approximately 12%($300K) of total sales volume was jewlery/watches
Built strong relationships with clients to enhance their shopping experience
Managed client appointments and ensured timely follow-up on inquiries

Education

Bachelor of Science - Business Administration

Colorado University

Boulder, Co

08.1986 - 05.1990

Skills

Elite Clienteling & Retention (25 Years
High-Net-Worth (HNW) Relationship Management
Strategic Visual Merchandising & Floor Planning

Mobile & Remote Transaction Processing
CRM Utilization & Data-Driven Client Outreach

Accomplishments

Customer service star(multiple times). Awarded to those that go above and beyond the core values of Neiman Marcus. Decided by senior staff
2007 NM BEST. Awarded to one member in each facility, representing Neiman Marcus in every way. Chosen by entire store staff.