Geoffrey Garcia
Portland
Summary
Retail professional with 13 years of specialty retail experience and strong leadership skills. Known for fostering a positive, motivating team culture that drives results while delivering exceptional customer service that builds satisfaction and loyalty. Creative, enthusiastic, and collaborative, with a focus on elevating customer experiences and supporting team success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
DWR
Portland, OR
07.2023 - Current
- Assist General Manager with team leadership, sales performance and store goals.
- Ensure a high-quality customer experience.
- Lead by example to foster a positive, collaborative, and high-performing team culture.
- Lead and motivate the sales team through coaching, training, and performance feedback.
- Assist customers with product selection, space planning, and design services.
- Maintain store layout and ensure visual standards are in place.
- Oversee and manage studio operations including inventory control for accuracy.
- Engage with local community for brand awareness and events.
Assistant Sales Design Associate
Hip Furniture
Portland, OR
02.2021 - 06.2023
- Co-led the performance and visual presentation of the showroom.
- Provided in-home and in-store design services to drive volume and guide clients with decision making.
- Maintained consistent client communication regarding order updates, timelines, and delivery delays.
- Cultivated a design forward atmosphere through honest conversation and passion for design, which helped build and keep new and existing client relationships.
- Worked directly with reps and vendors to receive firsthand communication about all the brands we work with.
Sales Lead
Hanna Andersson
Portland, OR
04.2018 - 01.2021
- Set the tone for the day through floor coach leadership, ensuring the highest standard of selling and customer service to maximize business results.
- Daily managerial duties consisting of opening/closing procedures. Review financial numbers and goals daily.
- Promote and build awareness of the brand to new customers about the quality and construction of Hanna clothes, including the benefits of organic cotton and OEKO-TEX standard.
- Listen to customers needs and preferences to provide appropriate suggestions.
- Interact with children to get a sense of their personal style as well.
- As of August 2020 transitioned to a work from home position with the corporate office, as a customer service representative.
Visual Associate
Williams-Sonoma
Portland, OR
08.2017 - 07.2020
- Support styling, floor-set planning and execution.
- Understand the value of product placement and the emotional connection it has with consumers to drive response.
- Maintain visual displays, presentation and condition of sales floor at all time.
- Assist all management, sales and visual team at all times.
Sales Design Associate
EWF Modern
Portland, PA
08.2017 - 04.2019
- Help create client's vision for their space through in-home/store consultations as well as creating floor plans.
- Work directly with interior designers to assist them with their client’s projects and specific needs.
- Merchandise showroom to create an inspiring-captivating layout.
- Keep up-to-date with all products, pricing options and finishes.
- Write up orders and contact clients when orders have arrived to schedule delivery.
- Build relationships with clients/designers to increase likelihood of repeat business.
Assistant Manager
Williams-Sonoma
Portland, OR
08.2013 - 08.2017
- Deliver store results through floor leadership and completion of visual/operational functions.
- Communicate and hold self/team accountable for achieving daily goals for sales, productivity and business development.
- Lead by example to create a strong, positive & influential culture for team.
- Provide exceptional customer service to ensure a world class shopping experience for all customers.
- Offer full kitchen/home design services to clients.
- Cultivate new ways to generate business/customers through social media outreach.
- Partner with chefs and community to bring new influence into the store for demos, in-store markets and events.
Education
High School Diploma -
Fruitland High School
Fruitland, IDSkills
- Performance Coaching & Team Development
- Great communication and listening skills
- Conflict Resolution & Problem Solving
- Exceptional Customer Service
- Relationship Building
- Self Motivated & Highly Engaged
- Adaptable & Reliable
- Ability to multi-task efficiently
- Organized and focused on details
- Bilingual
Timeline
Assistant Store Manager
DWR
07.2023 - Current
Assistant Sales Design Associate
Hip Furniture
02.2021 - 06.2023
Sales Lead
Hanna Andersson
04.2018 - 01.2021
Visual Associate
Williams-Sonoma
08.2017 - 07.2020
Sales Design Associate
EWF Modern
08.2017 - 04.2019
Assistant Manager
Williams-Sonoma
08.2013 - 08.2017
High School Diploma -
Fruitland High School