Geoffrey Gelly
Savannah,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
1
1
CompTIA A+
1
1
CompTIA Security+
Work History
Store Manager
Okey Tropical Market
Savannah, GA
01.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
IT Support Specialist
HLA Over Georgia
Savannah, GA
01.2020 - 11.2020
- 2021
- Supported users with password resets and account customization
- Recorded helpdesk calls by documenting issues, solutions and closing tickets
- Resolved Level 1 technical issues with software, hardware, and peripherals
- Created new accounts, reset passwords, and configured access to servers and file management software
- Escalated support issues when necessary
- Desktop support
- Vasa infotech system (Remote
Technical Support
Apple Telecom (GH)
Tema, Ghana
02.2019 - 04.2020
- Purchased, setup and installed new computers.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and acceptable user policies.
- Enhanced helpdesk ticketing system, resulting in 20% reduction in support call turnaround time.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Project Coordinator
K-iNET (GH)
Accra, Ghana
09.2008 - 12.2018
- Successfully directed, supervised and managed Microsoft sponsored technology in education projects that impacted educational outcomes of over 5000 students and 400 teachers.
- Gathered requirements for ongoing projects and organized details for reporting and management use.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between stakeholders to facilitate communication and keep appropriate parties updated on project developments.
Education
High School Diploma -
10.1988
Skills
- Desktop Support (5 years)
- Network Support (5 years)
- Microsoft Windows (10 years)
- Help Desk (3 years)
- Software Troubleshooting (10 years)
- Microsoft Office 365 (8 years)
- Presentation skills
- Information Security
- System Administration
- Directing Team Members
- Managing Operations and Efficiency
- Employee Coaching and Motivation
Certification
CompTIAA+
September 2022 to August 2025
CompTIA Security+
October 2022 to September 2025
Qualys Vulnerability Management Detection & Response (VMDR)
November 2022 to Present
Timeline
Store Manager - Okey Tropical Market
01.2022 - Current
IT Support Specialist - HLA Over Georgia
01.2020 - 11.2020
Technical Support - Apple Telecom (GH)
02.2019 - 04.2020
Project Coordinator - K-iNET (GH)
09.2008 - 12.2018
Tema Secondary School - High School Diploma,
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