Lorynne Klette
Crittenden,KY
Summary
Focused sales/telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Overview
10
10
years of professional experience
Work History
Telemarketer/Sales
SVP
09.2021 - 12.2023
- Sold print and digital advertising space.
- Managed a high volume of calls daily while maintaining professionalism and efficiency. Averaged 400 calls daily.
- Built and maintained long-lasting relationships with existing and potential clients.
- Made in person cold calls to local businesses in the Tri-State area.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Utilized sales techniques to build customer interest and close sales.
Telemarketer
Spectrum
01.2020 - 09.2021
- I assisted customers with upgrading their accounts, provided their billing information, and provided customer service with information of the TV packages they currently had.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- My main focus was to upsell customers.
- Informed current and prospective customers of promotions and new or upgraded products.
Crew Member Team Leader
McDonalds
06.2014 - 01.2020
- Started as a Crew Member and Promoted to Crew Leader
- Cooked, cleaned, served customers, inside and through the window, I took a drive-thru orders, and learned cash handling.
- Trained new staff
- Provided friendly customer service and ensued order accuracy .
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Trade School in Cosmetology -
Empire Beauty School
Florence, KY08.2019
Grant County High School
Dry Ridge, KY05.2016
Skills
- Customer Service (9 years)
- Microsoft Word (5 years)
- Microsoft Excel (3 years)
- Microsoft Office (3 years)
- Microsoft Powerpoint (5 years)
- CRM Software (5 years)
- Desktop Support (5 years)
- Telemarketing
- Customer service
- Cold Calling
- Typing
- Sales
- Cash handling
- CRM software
- Cooking
- Desktop support
- Medical terminology
Timeline
Telemarketer/Sales
SVP
09.2021 - 12.2023
Telemarketer
Spectrum
01.2020 - 09.2021
Crew Member Team Leader
McDonalds
06.2014 - 01.2020
Trade School in Cosmetology -
Empire Beauty School
Grant County High School
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