Geoffrey Gordon
IT Consultant
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned System Administrator with 10+-years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
12
12
years of professional experience
Work History
SCA Computer Operator IV
NTT Data Services Federal
07.2022 - Current
- Remotely assist customer via VPN\ZScaler clients with issues of network connectivity, hardware failure, access to network resources while they are working remotely from home.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Converted CDC Chamblee Campus offices/cubicle areas to accommodate all CDC configured laptops with dual monitors,docking station, wired and wireless LAN connections.
Office Workforce Liaison (OWL)
NTT DATA Services
11.2021 - Current
- Tasked to convert all mobile phones, tablets, laptops to Multi-Factor Authentication (MFA)
- Instructed CDC customers on the use of the Microsoft 365 using the web https://portal.office.com
- Responded to inquiries from internal personnel immediately, facilitating quick resolution of issues.
- Investigated escalated issues and implemented appropriate tactics for swift resolution.
- Configure and assist in the migration of data to customer's cloud storage area: OneDrive.
CSA Computer Operator III
NTT DATA Services
07.2020 - 06.2021
- Primary technical liaison for doctors, nurses, and medical staff that are located at the Roybal Clinic supporting concerns during the COVID-19 Pandemic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
COVID-19 Incident Response Team (MS TEAMS)
NTT Data Services Formerly Dell Services
03.2021 - 08.2022
- Assessed MS TEAMS questions to formulate new databases
- Assisted project teams to achieve project objectives and activities.
- Reported on key initiatives and worked on continuous improvement projects with internal and external teams to drive solutions.
CSA Computer Operator III
NTT Data Services
07.2018 - 07.2021
- Isolated Secure Laboratory Environment (ISLE)-specific functions available to labs. Serve as a Subject Matter Expert in networks, network protocols, firewall
- Supporting the introduction and operation of vendor workstations and lab testing equipment that are placed in the CDC Isolated Secure Lab Environment (ISLE)
- Provide expert technical support and assistance to staff in developing, implementing, and coordinating security activities to ensure, protect, and restore IT systems, service, and capabilities specifically related to advanced laboratory equipment and laboratory information management systems.
- Ensure that laboratory computers have the latest applicable security software installed and patched.
- Develop and implement solutions for secured data transfer between laboratory computers and networked systems; evaluating and deploying new security tools to support advanced technology needs within laboratories.
- Support advanced laboratory robotics solutions to ensure the seamless integration of various security components across multi-vendor robotics modules, developing and implementing secure local area laboratory networks.
- Develop and implement secure remote access solutions to allow laboratories 24x7x365 access to their laboratory instruments and data.
CSC-Monitor
NTT Data Services Federal Government
10.2011 - 05.2018
- Coordinate a schedule of operation to upgrade older workstations in the laboratories and act as a liaison to the lab instrument vendors troubleshooting software issues and lab instrument malfunctions.
- Manage the archived data backups stored on the CDC servers created from mandatory reimages, computer hardware failures, and software corruptions.
- Actively support all the CDC networked and standalone computer hardware in the BSL-2 and BSL-3 labs on the Clifton Roybal Campus.
- Exercised leadership capabilities by successfully instructing technical staff in lab environments.
Education
Bachelors of Science: Electronic Technology -
Norfolk State University
Skills
- Cloud Data Management
- Application Support
- Hardware Diagnostics
- Network Troubleshooting
- Proficient in Lab Software Installations
- Information Security
- Educating Customers
- Remote Support
- Wireless Networking
- Network Software Licensing
- Network Component Installations
Timeline
SCA Computer Operator IV
NTT Data Services Federal
07.2022 - Current
Office Workforce Liaison (OWL)
NTT DATA Services
11.2021 - Current
COVID-19 Incident Response Team (MS TEAMS)
NTT Data Services Formerly Dell Services
03.2021 - 08.2022
CSA Computer Operator III
NTT DATA Services
07.2020 - 06.2021
CSA Computer Operator III
NTT Data Services
07.2018 - 07.2021
CSC-Monitor
NTT Data Services Federal Government
10.2011 - 05.2018
Bachelors of Science: Electronic Technology -
Norfolk State University
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