C#
Geoffrey Hahn
Olympia,WA
Summary
Analytical System Administrator experienced in implementing automated solutions that enhance system efficiency and user satisfaction. Delivered continuous improvement initiatives through expertise in Visual Studio, C#, and SQL Server while diagnosing complex issues and facilitating technology transitions.
Overview
23
23
years of professional experience
Work History
System Administrator
Mission Loans, LLC
Irvine, CA
10.2016 - 06.2026
- Managed server performance and uptime through routine monitoring and proactive maintenance.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Analyzed system logs to troubleshoot issues, significantly reducing downtime and enhancing user experience.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Addressed technical issues by assessing user-reported problems and implementing solutions. and escalated problems with knowledgeable support and quality service.
- Ensured seamless integration of new applications into existing systems, enhancing overall workplace efficiency.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues.
- Facilitated smooth transitions during hardware and software upgrades, minimizing disruptions for end users.
- Automated routine administrative tasks, allowing team to focus on strategic initiatives and improving overall efficiency.
- Collaborated with cross-functional teams to identify technology needs and deliver tailored solutions that drive success.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Devised scripts and automation tools to improve system efficiency.
- Designed and implemented automated custom applications to optimize user workflows and decrease operational inaccuracies.
Software Support Engineer
Byte Software
Kirkland, WA
06.2003 - 10.2016
- Provided technical support for software applications, resolving user issues and enhancing user experience.
- Collaborated with cross-functional teams to identify software bugs and implement effective solutions.
- Enhanced customer satisfaction by promptly resolving software issues and providing professional support.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding client expectations for service quality and responsiveness.
- Boosted client retention rates through proactive engagement, timely issue resolution, and follow-up communications.
- Conducted training sessions for end-users, improving system adoption and reducing support requests.
- Developed customized training materials to ensure end-users were proficient in software operations.
- Advised clients on optimizing built-in customization tools to enhance software usability.
- Reduced software downtime by proactively identifying potential issues and providing preventive maintenance solutions.
- Analyzed support ticket trends to identify software improvement opportunities and enhance service delivery.
- Mentored junior staff on troubleshooting techniques and customer service best practices, fostering team growth.
- Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
- Developed documentation for troubleshooting processes, streamlining knowledge transfer across teams.
- Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
- Guided clients through software transitions, ensuring seamless system migrations or upgrades.
- Collaborated with development teams to provide valuable feedback for software improvements and bug fixes.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Computer Sciences
The Evergreen State College
Olympia, WA06-1988
Skills
- Database administration
- Network troubleshooting
- System monitoring
- Technical support
- Network administration
- Visual Studio/Visual C#
- Technical specifications
- Project management
Accomplishments
Built an interface into a credit system, reducing costs for tri-merge credit reports by 50% and removing all costs for soft pull credit reports. The first portion of this project saved the company at least $850,000 annually, and the second portion of this project saved the company $1.75 annually
Completed approximately 1,000 projects over 10 years which reduced average loan process from approximately 45 days down to approximately 20 days
First support technician at company to close 50 calls in a single day
When customization tools became available in the software package, I took the lead in providing assistance with these tools to the customer base
Provided all training on product for customer base
Software
Javascript
Postman
Microsoft Office products
Timeline
System Administrator
Mission Loans, LLC
10.2016 - 06.2026
Software Support Engineer
Byte Software
06.2003 - 10.2016
Bachelor of Science - Computer Sciences
The Evergreen State College