Dynamic Branch Manager with proven expertise in operations management, team leadership, and process improvement. Skilled in enhancing customer satisfaction and driving employee motivation to achieve operational excellence.
Overview
24
24
years of professional experience
Work History
Branch Manager
Communications Test Design Incorporated
Tracy, CA
10.2013 - Current
Led branch operations to enhance service delivery and customer satisfaction.
Trained and mentored staff, fostering a culture of continuous improvement and accountability.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Production Supervisor / Kaizen Performance Officer
Simmons Bedding Company
San Leandro, CA
01.2013 - 10.2013
Supervised daily production operations, ensuring adherence to safety protocols and quality standards.
Coordinated workflow schedules, optimizing resource allocation and minimizing downtime across production lines.
Trained and mentored team members on machinery operation and quality control processes, enhancing skill levels.
Implemented process improvements that reduced waste and increased overall efficiency in production activities.
Facilitated cross-departmental communication to streamline production goals and resolve any issues promptly.
Production Supervisor
Hormel Foods
Stockton, CA
08.2011 - 01.2013
Supervised daily production operations to ensure adherence to safety and quality standards.
Implemented process improvements that enhanced productivity and reduced waste.
Trained and mentored team members on best practices and operational procedures.
Coordinated schedules and workflows to optimize resource allocation across shifts.
Monitored equipment performance, identifying maintenance needs to minimize downtime.
Conducted regular audits of processes to ensure compliance with industry regulations.
Paint Shop Production Group Leader
Kia Motors Manufacturing Georgia
West Point, GA
06.2010 - 08.2011
Led production teams to achieve daily output targets while ensuring adherence to quality standards.
Implemented process improvements that enhanced operational efficiency and reduced waste across the production line.
Conducted training sessions for new employees, fostering skills development and promoting safety awareness in the workplace.
Collaborated with cross-functional teams to streamline workflows and optimize resource allocation in manufacturing processes.
Monitored equipment performance and facilitated maintenance schedules to minimize downtime during production shifts.
Production Group Leader
New United Motors Manufacturing Inc.
Fremont, CA
04.2002 - 04.2010
Led production teams to meet quality and efficiency standards.
Implemented process improvements to enhance workflow and reduce waste.
Trained and mentored staff on safety protocols and operational procedures.
Coordinated cross-functional communication between departments to streamline operations.
Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
Improved production efficiency by implementing lean manufacturing techniques and process improvements.
Education
Bachelor of Science - Operations Management And Supervision
University of Phoenix
Phoenix, AZ
06-2016
High School Diploma -
East Union High School
Manteca, CA
Skills
Operations management
Team leadership
Problem-solving
Customer service
Planning and implementation
Employee relations and conflict resolution
Staff training
Staff management
Employee motivation
Process improvement
Performance management
Continuous improvements
Timeline
Branch Manager
Communications Test Design Incorporated
10.2013 - Current
Production Supervisor / Kaizen Performance Officer
Simmons Bedding Company
01.2013 - 10.2013
Production Supervisor
Hormel Foods
08.2011 - 01.2013
Paint Shop Production Group Leader
Kia Motors Manufacturing Georgia
06.2010 - 08.2011
Production Group Leader
New United Motors Manufacturing Inc.
04.2002 - 04.2010
Bachelor of Science - Operations Management And Supervision