Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Geoffrey Jewell II

Mesa,AZ

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specialize in written communication, and utilization of Confluence and Jira for building and maintaining project planning and implementation.

Overview

12
12
years of professional experience

Work History

Sr. Technical Project Manager | Care Product Ops

GoDaddy
Tempe, AZ
06.2022 - Current
  • Responsible for securing the overall product health and success of Hosting & Productivity products
  • Successfully lead multiple projects to launch the Mumbai datacenter, Daily Backups, and the transition of Business Hosting to Web Hosting Plus in Care
  • Successfully lead multiple projects within Care Product Operations (CPO) to audit Cheatsheet, and other internal resources, for accuracy
  • Owner of all Care-focused initiatives and KPI's (GCR, NPS, tNPS, and Care driven feedback) related to Hosting & Productivity products and services including all new product launches, eol initiatives, internal communications, contests, and special projects

Hosting Sales Coordinator & Channel Manager

GoDaddy.com LLC
Tempe, AZ
07.2018 - 06.2022
  • Responsible for 187% GCR growth YoY (contributing to a 14% overall GCR lift YoY across Care) in 2019
  • Responsible for 125% Unit growth YoY (contributing to a 9% unit lift YoY across Care) in 2019
  • Drove various projects in Care, such as FMS Server Support team, WordPress Experts, and Marketing Services pilots
  • Responsible for successfully launching the Dedicated Server 4 (DED4) product in Care
  • Owner of all Care-focused initiatives and KPI's (GCR, NPS, tNPS, and Care driven feedback) related to Hosting products and services including all new product launches, internal communications, and special projects

Inbound & Hosting Supervisor

GoDaddy.com LLC
Tempe, AZ
10.2011 - 07.2018
  • Launched the inaugural Scottsdale Hosting Support team in Care
  • Responsible for the development of Care Leads and developed Leadership SOPs and best practices
  • Responsible for numerous teams of Inbound and Hosting specialists in Care ensuring Guides meet or exceed all high-level KPIs, such as daily revenue, calls-per-day, average handle time, and more
  • Owned primary communication channel 'HS News' for information distribution within department

Education

Situational Leadership | GoDaddy
Tempe

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Specialized Software (Jira, Trello, Confluence)
  • Product Management
  • Scope Management
  • Stakeholder Management
  • Technical Leadership
  • Training & Development

Affiliations

  • I enjoy spending time with my wife Summer, our children Geoffrey, Ripley, and Wendy, and our 3 dogs
  • I'm an avid video game player and collector
  • I also collect and display action figures and hope to start a small online presence

References

References available upon request.

Timeline

Sr. Technical Project Manager | Care Product Ops

GoDaddy
06.2022 - Current

Hosting Sales Coordinator & Channel Manager

GoDaddy.com LLC
07.2018 - 06.2022

Inbound & Hosting Supervisor

GoDaddy.com LLC
10.2011 - 07.2018

Situational Leadership | GoDaddy

Maricopa Community Colleges - Mesa Community College

Maricopa Community Colleges - Chandler-Gilbert Community College

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Geoffrey Jewell II