NOAH MADIEROS
Gilbert,Arizona (AZ)
Summary
Data-Driven, strategic professional working toward improving stakeholder experiences through exposing the humanity behind technology. With 15 years of SaaS/IaaS, working to find operational pain points and translate those to actionable deployment strategies.
Overview
19
19
years of professional experience
Work History
Sr. Technical Program Manager GoDaddy
GoDaddy
Scottsdale, AZ
05.2019 - Current
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Identified business issues, creating tailored solutions that resolved those problems.
- Implemented internal readiness audit procedures in conjunction with coordinating penetration testing to ensure physical assets were in compliance.
- Tracked progress by employing program documentation, directives, funding information and other vital program materials.
Product Manager - Hosting Tools and Services
GoDaddy
Gilbert, AZ
10.2018 - 05.2019
- Responsible defining product roadmaps, budget, and resourcing.
- Oversight of vendor negotions, assessment, and progress.
- Internal and External engineering team project scoping.
- Cross departmental and external partner communications and updates for executive communication.
- R&D through live production launch for software suites focused on increasing efficiency, lowering operational overhead, and increasing profit.
Professional Services Manager
GoDaddy
Gilbert, AZ
01.2015 - 10.2018
- Implemented service catalog responsible for $20 MM in annual revenue.
- Set cadence for workflow and customer experience for 200k end user augmentations, disaster restorations, break/fixes, and troubleshooting annually.
- Responsible for an organization of 100+ technology specialists incorporating DevOps, Fulfillment, Customer Care, Technical Writing, Evangelism, and Application Development.
- PO for a SCRUM team of Operations Engineers, Software Developers, and Technical Writers responsible for trend analysis, automation, and documentation/implementation of in-flight products and R&D to market lines.
- POC for the brand and technology advocacy attending vendor events to promote brand.
Single Client VM Support Supervisor
GoDaddy
Gilbert, AZ
03.2005 - 01.2014
- Increased Sales 79% year over year to $1.88 MM.
- Responsible for 60 tier II server specialist assisting Single Tennet VM, baremetal single tennet, and virtualized multi-tennet environments.
- Defined scope of support to leverage paid services and re-brand the advanced hosting product line.
Education
Project Management Academy
2019
Situational Leadership
2016
Political Science/Philosophy
Seminole State College
2009
Political Science/Philosophy
Arizona State University
2007
Skills
- Staff training and development
- Brand Ambassador - Public Speaking and Events
- Project Management (Agile, Waterfall, GROW/LEAN)
- Specialized Software (Jira, Trello, MS Project, Confluence)
- Cisco CTI software
- Deliverability Practices (DDI)
Timeline
Sr. Technical Program Manager GoDaddy
GoDaddy
05.2019 - Current
Product Manager - Hosting Tools and Services
GoDaddy
10.2018 - 05.2019
Professional Services Manager
GoDaddy
01.2015 - 10.2018
Single Client VM Support Supervisor
GoDaddy
03.2005 - 01.2014
Project Management Academy
Situational Leadership
Political Science/Philosophy
Seminole State College
Political Science/Philosophy
Arizona State University