Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
CLEARANCE
Generic

Sohan Luitel

Lewisville,Texas

Summary

Experienced product manager with over 8 years' experience in delivering SAAS customer-centric Products & harnessing the power of AI/ ML. Reinventing businesses by working on product phases such as Ideation, Growth, Monetization, Operations & Product Marketing. Launched B2B, B2C and B2B2C products at startups, created new revenue streams through partnership and channel marketing opportunities. Delivered higher revenue, diversified client portfolio through directional leadership, building high performance teams and collaborating with stakeholders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Technical Product Manager, AI/ML

Margin Edge
09.2023 - 03.2025
  • Led cross-functional team of product managers, product designers, developers and product marketing to develop and launch new AI/ML product, resulting in 30% increase in customer retention rate
  • Worked on integrating OCR technology into our existing ML model and reduced the operations cost for invoice processing by ~25%
  • Built an internal tool for operations team to handle invoice processing and introduced automation to reduce manual labor
  • Curated our existing ML model to identify handwriting detection in invoices which helped reduced the time for overall invoice processing
  • Streamlined product management processes, established new procedures based on customer feedback and market trends that led to 20% average growth across all product categories
  • Optimized software release management by defining clear milestones and tracking progress against established goals.

Sr. Technical Product Manager, Data & integrations

Caribou Financial
09.2022 - 09.2023
  • Improved the overall integration build velocity by ~35% by developing and deploying IPAAS (Integrations Platform as a Service) system on EDA using Confluent and Kafka.
  • Achieved a ~25% increase in lead conversion rate and saved over ~$100K by building an integration with Salesforce to migrate the data from existing in-house CRM
  • Built, implemented, and integrated AI algorithm for lead scoring to convert prospects into clients which increased the customer acquisition rate by ~18%.
  • Launched a new product which brought in $3.5M in annualized SAAS business for the company, increasing overall revenue and market share by ~10% within first year of release.
  • Developed and prioritized product backlogs, ensuring alignment with customer needs and market trends.

Sr. Product Manager, Platform

Shipwell
09.2021 - 10.2022
  • Worked to build out robust API integrations using REST API and EDI with major DFM’s like Uber Freight, Amazon Freight, etc, and ERP solutions like MS Dynamics 365, Oracle Netsuite, and SAP S4HANA, resulting in a ~15% increase in customer adoption.
  • Identified, developed and launched a new shipment tracking product feature by integrating with DAT for B2B & B2C SAAS platform, increasing revenue by $1.2 M yearly.
  • Developed and documented database architectures, data models, views and related database structures for applications used by more than ~60,000 active users.
  • Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies by leading cross-functional teams to establish API data services for demand-side product features, grew new product adoption ~40%
  • Implemented a data-driven strategy to leverage market trends and customer insights to enhance product roadmaps, resulting in a 10% increase in customer retention.
  • Managed cross-functional reliability team that reduced product failures at customer sites by 18%.

Sr. Product Manager, Integrations & Partnerships

Human Interest
01.2019 - 08.2021
  • Built partnerships with over 75 different payroll providers, HCM partners like Workday, ADP, Gusto, Rippling, Paylocity, etc. to increase the customer base by over ~20% QoQ
  • Built a monitoring system that helped to identify and resolve integration-related issues which led to reduction in integration-related incidents by ~30%, and improved the overall performance of integrations by ~10%.
  • Designed, built and implemented a partner portal by working cross functionally with engineering, UX/UI, data, legal and marketing teams and onboarded over 140 partners which reduced the operations costs and increased the NPS by over ~25% QoQ
  • Designed and implemented a user-centric A/B testing methodology that reduced product development cycle time by 35%


Product Manager

Oracle (Nor1)
09.2016 - 12.2018
  • Worked with data, legal and engineering teams for GDPR, PCI DDS, CCAP, ISO compliance
  • Delivered new feature for a flagship product suite that boosted the ARR by $3M YoY
  • Worked with third party vendors and allocating resources for project Implementation and testing by directing planning, budgeting, vendor selection and quality assurance efforts which reduced the operating expenses.
  • Worked on building and implementing an AI model for targeted ads which resulted in ~15% QoQ growth in conversion rate


Technical Program Manager, Engineering

Volkswagen of America
02.2015 - 08.2016
  • Implemented and monitored programs, by using and applying programming documents and best development practices which resulted in increased throughput and improved the DX survey by ~30% QoQ
  • Created a centralized reporting and ticketing dashboard that enhanced the customer service response time and efficiency by over ~40%
  • Managed a budget of $2M, successfully completing a complex project on time and within budget, resulting in a 25% cost savings for the company.
  • Streamlined communication between technical teams and stakeholders, improving transparency and collaboration across departments.

15T Blackhawk Helicopter Crewchief/Aircraft Maintainer

US Army Reserve
03.2025 - Current
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on UH-60 aircraft.
  • Enforced strict safety protocols to protect crew members.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Updated flight and maintenance logs with current, accurate information.
  • Conducted maintenance test flights and complying with military regulations

Education

Bachelor's of Science - Management Information Systems

Islington College
Kathmandu, Nepal

Skills

  • Product Management: Product Lifecycle Management, Agile & Scrum Methodologies, User Stories Creation, Market Research, A/B Testing, UAT, Technical Documentation, Product Roadmapping, Backlog Management, Sprint Planning, Pricing
  • Data Analysis: Google Analytics, Tableau, Mode, PowerBI, Mixpanel, Amplitude, Looker, Metabase, Databricks, Snowflake, Kafka
  • Tools and Software: JIRA, Confluence, Zendesk, ServiceNow, Salesforce, Hubspot, Mondaycom, Gong, Trello, Postman, G-Suite, MS Suite, ERP (MS Dynamics, Oracle Netsuite, SAP S4Hana), Snowflake, Databricks, Swagger
  • UX/UI Design: Wireframing, Prototyping, User Journey Mapping, Usability Testing, Information Architecture, Sketch, AdobeXD, Balsamiq, Figma, Lucid Chart
  • Web Technologies: HTML, CSS, Nodejs, Reactjs, Python, REST API, JSON, XML, SQL, GraphQL, Microservices, CI/CD, ETL, AWS, GCP, Azure

Websites

Certification

  • Certified Business Analyst Professional (CBAP) - IIBA
  • AWS CCP - Amazon Web Services
  • Certified Product Manager - PMHQ

Timeline

15T Blackhawk Helicopter Crewchief/Aircraft Maintainer

US Army Reserve
03.2025 - Current

Sr. Technical Product Manager, AI/ML

Margin Edge
09.2023 - 03.2025

Sr. Technical Product Manager, Data & integrations

Caribou Financial
09.2022 - 09.2023

Sr. Product Manager, Platform

Shipwell
09.2021 - 10.2022

Sr. Product Manager, Integrations & Partnerships

Human Interest
01.2019 - 08.2021

Product Manager

Oracle (Nor1)
09.2016 - 12.2018

Technical Program Manager, Engineering

Volkswagen of America
02.2015 - 08.2016

Bachelor's of Science - Management Information Systems

Islington College

CLEARANCE

  • Active Secret DoD Security Clearance

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