Geoffrey Krueger
Louisville,KY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Senior In-Home Expert
AT&T
01.2023 - Current
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Visited customer homes to deliver "White Glove Service" by demonstrating necessary apps, discovering other product offerings, discounts and propose strategic solutions for diverse needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
Retail Store Manager
Amtel Inc.
04.2019 - 06.2020
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Retail Store Manager
United Wireless
08.2018 - 04.2019
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
District Manager
TCC Wireless
09.2016 - 05.2018
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Hired and led 8managers and supervisors for the district
- Organized and distributed daily inserts and advertisements and generated contractor documentation.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Increased customer satisfaction scores by 50%.
- Improved operational standards, personnel moves, and merchandising strategies.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
Education
Master of Arts - Business Administration And Management
John Carroll University
Cleveland, OHHigh School Diploma -
Gilmour Academy
05.2005
Skills
- Strategic Decision-Making
- Verbal and Written Communication
- Resources Allocation
- Risk Mitigation and Management
- Cost Control and Budgeting
- New Business Development
- Relationship Building
- Business Planning
- Quality Assurance
- Customer Service
Timeline
Senior In-Home Expert
AT&T
01.2023 - Current
Retail Store Manager
Amtel Inc.
04.2019 - 06.2020
Retail Store Manager
United Wireless
08.2018 - 04.2019
District Manager
TCC Wireless
09.2016 - 05.2018
Master of Arts - Business Administration And Management
John Carroll University
High School Diploma -
Gilmour Academy
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