Geoffrey Lewis
Moreno Valley,CA
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Area Supervisor
Kohl’s Department Store
Riverside, CA
01.2024 - 07.2025
- Supervised customer service team and ensured adherence to company policies.
- Trained staff on product knowledge and effective communication techniques.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Resolved escalated customer complaints in a professional manner.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Hardlines Merchandising Area Supervisor
Kohl’s Department Store
Riverside, CA
07.2005 - 01.2024
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored team members in customer service best practices.
- Coordinated merchandise displays to enhance visual appeal and accessibility.
- Managed inventory control to maintain optimal stock levels and reduce shrinkage.
- Implemented company policies to ensure compliance and operational consistency.
- Collaborated with management on strategic initiatives for store improvement.
- Monitored employee performance, providing feedback and coaching as needed.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Delegated work to staff, setting priorities and goals.
Housewares Supervisor
Kohl’s Department Store
Glendora, California
01.2003 - 07.2005
- Assisted in managing housewares department inventory and product displays.
- Supported team in maintaining cleanliness and organization of the sales floor.
- Provided customer service by answering questions about housewares products.
- Ensured effective inventory management by monitoring stock levels and restocking as necessary.
- Provided leadership through setting an example of excellent customer service skills.
- Assisted customers with product selection, providing expert advice on features and benefits.
Education
Fontana High School
Fontana, CASkills
- Customer service
- Staff training
- Conflict resolution
- Policy implementation
- Performance monitoring
- Team leadership
- Effective communication
- Problem solving
- Decision making
- Relationship building
- Customer relations
- Training and coaching
- Team building
Timeline
Customer Service Area Supervisor
Kohl’s Department Store
01.2024 - 07.2025
Hardlines Merchandising Area Supervisor
Kohl’s Department Store
07.2005 - 01.2024
Housewares Supervisor
Kohl’s Department Store
01.2003 - 07.2005
Fontana High School