Lizabeth Colon

A Kohl's Customer Service Supervisor oversees daily customer service operations, including managing the point of sale (POS) and customer service desk. The role involves coaching and training associates on service standards and product knowledge, supervising daily cash processes, supporting store-wide goals, and providing excellent customer service to ensure operational efficiency and customer satisfaction.

Key Responsibilities

• Leadership & Supervision:Lead, coach, and develop customer service associates to meet service standards and operational goals.
• Customer Experience:Ensure associates deliver speed of service, handle complex transactions accurately, and create a positive customer experience at the POS and customer service desk.
• Operational Oversight:Manage daily cash processes, including register balancing and voided transactions, and ensure efficient execution of merchandise disposition. Balance safe, as well as verifying and preparing daily deposits
• Training & Development:Train associates on company guidelines for POS and customer service, product knowledge, and the use of tools and resources.
• Goal Attainment:Support the service team in meeting individual and storewide goals, such as credit and loyalty program sign-ups.
• Adherence to Standards:Maintain adherence to Kohl's brand standards and ensure accurate execution of all service processes.
• Inventory Support:Assist with inventory accuracy by properly completing required merchandise disposition practices.

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Trained and mentored team members on effective workflow practices and customer service techniques.
• Implemented process improvements that enhanced efficiency and reduced operational delays.
• Coordinated inventory management, optimizing stock levels to meet customer demand accurately.
• Balancing of cash registers and front end safe.