Geoffrey McElroy
Oklahoma City,OK
Summary
Offering strong foundation in technical troubleshooting and customer support, ready to grow in dynamic technology environment. Brings ability to learn quickly and adapt to new technologies, ensuring smooth and efficient technical support and knowledge. Ready to use and develop problem-solving and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Solutions Support Coordinator
Jasco Products
08.2022 - Current
- Managed ticketing system effectively, prioritizing urgent requests and delegating tasks efficiently among team members.
- Provided remote support for off-site employees, maintaining productivity levels across the organization.
- Coordinated software updates and patches to prevent security vulnerabilities and maintain optimal functionality.
- Assisted users with hardware setup and troubleshooting, ensuring optimal performance of their devices.
- Analyzed help desk metrics to identify areas for improvement, implementing changes as needed for continuous process enhancement.
Systems Support Specialist
IT Solutions
10.2016 - 07.2022
- Provided on-site and remote support and assistance to clients throughout the Oklahoma City area, ranging in size from a handful of users to operations with over 300 users
- Setup, deploy, and administer Windows desktops and servers, including Hyper-V virtualization, Active Directory Domain Services, and MS Azure
- Design, setup, deploy, and administer networking solutions using Cisco Meraki systems, including WiFi, site-to-site VPNs, and client VPNs
- Design automated deployment solutions at client sites, utilizing PDQ and Group Policy to streamline end-user setup, deployment, and support
Senior Student Associate IT, Intercollegiate Athletics
The University of Texas-Austin
01.2015 - 06.2016
- Provided on-site and remote support and assistance to over 1000 users for the UT Athletics department, including system troubleshooting, hardware diagnostics, VOIP phone support, and Exchange email support
Teaching Assistant
The University of Texas-Austin
09.2010 - 05.2016
Young Adult Ministries Assistant
University United Methodist Church
09.2010 - 06.2013
Pastor
Underwood Memorial United Methodist Church
07.2009 - 06.2010
Associate Pastor
Rome First United Methodist Church
07.2007 - 06.2009
Pastor
Apalachee United Methodist Church
07.2004 - 06.2009
Systems Support Specialist
Georgia Institute of Technology
09.2000 - 05.2004
- Provided on-site support and assistance to a departmental staff of 25-30
- Setup, installed, and maintained Windows and Apple desktop and laptop systems
- Designed, programmed, and implemented database-driven websites on Apache web server using PHP, SQL, and MS Access for departmental use at Georgia Tech
Education
PhD Work - Middle Eastern Languages and Cultures
The University of Texas-Austin
Austin, TX12.2024
Master of Theology -
Candler School of Theology, Emory University
Atlanta, GA05.2010
Master of Divinity -
Candler School of Theology, Emory University
Atlanta, GA05.2007
Bachelor of Science - Computer Science
Georgia Institute of Technology
Atlanta, Georgia12.2002
Skills
- Windows 10/11
- Mac OSX
- Linux
- Network design & implementation
- Cisco Meraki
- Unifi networking solutions
- Windows Server configuration & maintenance
- Microsoft Office 365 support & administration
- Microsoft Teams and Teams Rooms administration
- Windows Update maintenance
- WSUS
Accomplishments
- Assisted in modernizing Windows deployment via Microsoft Autopilot.
- Streamlined and standardized OS and software deployment on end points via Intune (Windows) and Kandji (MacOS).
- Developed plan to migrate Windows end points from Windows 10 to 11 by October 2025.
- Oversaw the deployment of IT and Product Management department Power BI and Workfront dashboards.
- Reduced help desk tickets from an average of 60 to regularly range between 15-25.
- Implemented technology asset inventory & tagging system.
Certification
- CompTIA Network+
- CompTIA Security+
- AWS Certified Cloud Practitioner (CCP)
- ISC2 Certified in Cybersecurity (CC)
- Microsoft Azure Fundamentals
- Microsoft Teams Administrator Associate
- Microsoft Power Platform Fundamentals
Timeline
Solutions Support Coordinator
Jasco Products
08.2022 - Current
Systems Support Specialist
IT Solutions
10.2016 - 07.2022
Senior Student Associate IT, Intercollegiate Athletics
The University of Texas-Austin
01.2015 - 06.2016
Teaching Assistant
The University of Texas-Austin
09.2010 - 05.2016
Young Adult Ministries Assistant
University United Methodist Church
09.2010 - 06.2013
Pastor
Underwood Memorial United Methodist Church
07.2009 - 06.2010
Associate Pastor
Rome First United Methodist Church
07.2007 - 06.2009
Pastor
Apalachee United Methodist Church
07.2004 - 06.2009
Systems Support Specialist
Georgia Institute of Technology
09.2000 - 05.2004
Bachelor of Science - Computer Science
Georgia Institute of Technology
- CompTIA Network+
- CompTIA Security+
- AWS Certified Cloud Practitioner (CCP)
- ISC2 Certified in Cybersecurity (CC)
- Microsoft Azure Fundamentals
- Microsoft Teams Administrator Associate
- Microsoft Power Platform Fundamentals
PhD Work - Middle Eastern Languages and Cultures
The University of Texas-Austin
Master of Theology -
Candler School of Theology, Emory University
Master of Divinity -
Candler School of Theology, Emory University
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