Stratton Davis

Spectrum Residential Retention Account Specialist. Residential customers who want to add, modify, transfer or disconnect services with Spectrum are routed to me. My job is to keep as many customers with as many lines of business and as much monthly recurring rate as possible. The goal of every call is to provide a whole home solution for every customer bundling HSI (high speed Internet), Mobile, Video and Voice with a price that fits their needs and budget. Consistently recognized as a top performer across all measured metrics. Cross-trained in many aspects of HSI repair and mobile activation. Proficient in AOS, 360 and CSG (programs used by Spectrum to service customer accounts).

• Transformed a low volume, fading, Italian pizza and pasta restaurant back into a vibrant, high energy 'place to be'. Regulars were cultivated and catered to. Existing staff retrained and encouraged. New staff hired and cultivated with a new standard of excellence set.

• Responsible for all hiring, training and scheduling. Fully cross-trained on every aspect of the restaurant should the GM be away for any period of time. Proven track record (backed by multiple Google reciews) of exceptional customer service which helped build the business to success.

• Supervised daily opening, sales and closing of a pair of high end Mid Century Modern Antique Malls near downtown Dallas, TX. Focus was the on the refurbishment and resale of highly collectible swag lamps, lava lamps, Herman Miller furniture as well as Fire King and Pyrex glassware.

Small business with 3 employees built from ground up based on installation of home WiFi networks, custom gaming PC builds, laptop refurbishment and repair and early smartphone repair.

• I consider the 3 years here my finishing school for the Restaurant Industry. Hillstone (formerly Houston's) wrote the book on customer service, employee teamwork, quality of food and ambience. They are the Gold Standard and working there is often compared to being in the military. While working there I excelled as a Server Trainer, Headwaiter, Expeditor and Bar Manager.

• I worked in four different locations over the five years of my tenure there. I excelled as a server and bar trainer. I opened two new locations as a Corporate Bar Trainer and finished my last year of employment as a FOH/BAR manager at one of the locations in Dallas, Texas.