Geoffrey Ocdise

Work History

The Kroger Co.

05.2023 - Current

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise/displays to feature new products and promotions while adhering to First In/First Out SOP's
Walked high traffic areas to identify and proactively resolve issues negatively impacting operations.
Managed inventory by working closely with field specialist to establish a strategy that would produce a strong movement of inventory and reduce shrink.
Analyzed the store's annual Financial Cost Billing Audit and assisted with developing an Action Plan to identify areas of asset loss.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Trained and guided team members to maintain high productivity and performance metrics while exhibiting an inclusive and respectful attitude.
Mitigated business risks by working closely with staff members and assessing performance.
Tracked trends and suggested enhancements to both challenge and refine the current store of product offerings.
Helped mitigate waste by closely monitoring the ordering process for high cost perishable items and minimized over delivered commodities.
Verified that inventory counts remained within monthly threshold levels and compiled financial data in compliance with budget.
Ensured the highest standards of food safety by diligently following sanitation guidelines and procedures outlined per company policy and successful bimonthly validation checks from EcoLab.

The Kroger Co.

05.2022 - 05.2023

Ensured customer focus environment by implementing strategies driven to meet or exceed metrics in Front End.
Provided expert service when greeting customers, answering 30+ phone calls and handling issues.
Completed a comprehensive schedule each week that met business needs.
Maintained positive reinforcement and rewarded associates for excellent performance.
Engaged with customers by being a resource of information to ensure best shopping experience.
Maintained as focal point of contact between store leadership and Front-End so all goals and objectives were transparent.
Coached and developed new Cashiers, Courtesy Clerks, Self Checkout Attendants and Assistant Front-End Leaders.
Advised and trained new employees in job tasks, offering positive reinforcement.
Stepped in to facilitate customer purchases during peak prime time periods or when store labor was lean.
Facilitated all Anti-Money Laundering Training and ensured adequate understanding of Dodd Frank laws prior to assuming roles and responsibilities of all Service Desk associates.
Would operate as Manager on Duty (M.O.D) to maintain and ensure consistent operation of store.

The Kroger Co.

08.2015 - 05.2022

Assistant to Front-End Coordinator.
Maintained a customer focus environment.
Responsible for coaching and developing new cashiers. Trained over 50 cashiers.
Ensured proper records for Anti-Money Laundering Training and kept accurate records of all associates required to complete training.
Maintained accounting/bookkeeping and made sure each dollar was accounted for by providing direct link to any overages or shortages.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Reviewed any open tech support tickets and followed-up with tech support personnel to resolve root cause of delay for critical hardware/software essential to Front-End operations.

The Kroger Co.

04.2005 - 08.2015

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Collected and authorized payments.