Geoffrey Sheppard
Endicott,NY
Summary
Dynamic professional with extensive experience in customer service and team leadership. Skilled in decision-making and safety compliance, contributing to efficient operations and exceptional team performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Manager
Point Brands
Owego, NY
10.2024 - Current
- Supervised daily operations, ensuring adherence to safety regulations and company policies.
- Coordinated staff schedules to optimize coverage and maintain operational efficiency.
- Trained new employees on procedures, enhancing team performance and productivity.
- Conducted inventory management, tracking stock levels to prevent shortages or overages.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Line Cook
Lee's Hawaiian Grill
Potsdam, NY
03.2024 - 09.2024
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen stations throughout shift.
- Assisted in inventory management, ensuring availability of fresh ingredients.
- Collaborated with team members to meet customer demands during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Barista
Dunkin' Brands
Potsdam, NY
01.2022 - 02.2024
- Delivered exceptional customer service in high-volume environment.
- Operated espresso machines and brewing equipment efficiently.
- Prepared beverages according to Dunkin' recipes and standards.
- Maintained cleanliness and organization of work area daily.
Deli Clerk
Peck's Markets
Eldred, NY
12.2019 - 12.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated slicers and other deli equipment, ensuring adherence to safety standards.
- Assisted in inventory management, monitoring stock levels and placing orders as needed.
- Prepared various deli items, maintaining consistency in quality and presentation.
Sales Associate Supervisor
Barryville Emporium
Barryville, NY
06.2018 - 12.2021
- Trained and mentored new sales associates, enhancing team performance and customer service skills.
- Supervised daily sales operations, ensuring adherence to company policies and procedures.
- Collaborated with management on promotional initiatives, increasing customer engagement and foot traffic.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
Education
High School Diploma -
Sullivan West Central High School
Lake Huntington, NYSkills
- Decision-making
- Tech-Savvy
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Delegating work
- Inventory control
- Schedule management
- Safety compliance
- Flexible schedule
Timeline
Shift Manager
Point Brands
10.2024 - Current
Line Cook
Lee's Hawaiian Grill
03.2024 - 09.2024
Barista
Dunkin' Brands
01.2022 - 02.2024
Deli Clerk
Peck's Markets
12.2019 - 12.2021
Sales Associate Supervisor
Barryville Emporium
06.2018 - 12.2021
High School Diploma -
Sullivan West Central High School