Office 365
Hi, I’m
Geoffrey A. Fauver
London,OH
Either write something worth reading or do something worth writing.
Benjamin Franklin
Summary
Transformational IT Leader | Customer-Centric Strategist | Growth Driver
Seasoned IT Leader with over 20 years of experience in combining technical expertise, business acumen, and organizational transformation and change. Recognized for customer-first approach, exceptional leadership skills, and a track record of driving significant business growth, operational excellence, and customer success. Proven ability to lead and grow teams, develop strategic initiatives, and foster a culture of continuous improvement and innovation.
Overview
13
years of professional experience
15
Sales, Presales, RFPs (direct, indirect, B2B, B2C)
15
Client-facing Consulting & Advisory Experience
15
Business Planning & Development including Partner/Alliance Ecosy
15
Services Strategy, Operations, and Leadership
20
Customer Success
Work History
Hifen SolutionsCleveland, OH
Managing Director, Consulting Services
02.2024 - Current
Job overview
- Develop focused expertise across multiple targeted technology focus areas while maintaining breadth of knowledge basis - apply to address issues and resolve dependencies at mid-management level.
- Help define and quantify the value of a transformation, and how to measure and track success, including defining business case and TCO strategy/approaches.
- Strategically plan and execute on client rationalization / optimization opportunities, including business or cloud transformation, infrastructure modernization, cost optimization and management of internal, partner, channel and/or third-party resources.
- Lead all aspects of the supplier contract management process, including requirements development, market strategy development, Supplier analysis and selection, and commercial/vendor/partner negotiations.
- Lead collaborator for project teams and the client to create strategic roadmaps, service transition plans, and appropriate models identifying risks and opportunities - for mitigation and phased implementation.
- Manage across transformation management domains for a workstream (e.g. scope, cost, schedule, etc.) as the lead advisory partner.
- Collaborate and lead design thinking and/or customer journey workshops to support development of a transformation roadmap and/or strategy.
- Coach, support and mentor - thought leadership in a Technology Strategy & Advisory capability.
- Highly skilled at working independently and collaboratively in a team environment.
F3 Technology Partners (A Fulcrum IT Partners Company)West Hartford, CT
Director of Professional Services
11.2022 - 02.2024
Job overview
- Leadership Excellence: Co-owned a $20M P&L and led client satisfaction and delivery operations, achieving a 15+% increase in partner-driven revenue.
- Innovation: Modernized services forecasting, rate cards, cost models, and partner contracts, driving improved profitability and margin targets.
- Customer Success: Enhanced customer engagement and satisfaction, leading to improved client retention rates.
- Implemented best practices in project management to ensure timely completion of projects within scope, budget, and quality expectations.
- Fostered a culture of continuous sales improvement among team members through regular feedback sessions, skill development workshops, and mentoring programs.
- Played an instrumental role in securing large-scale contracts from key clients by showcasing and ensuring capabilities during proposal presentations and negotiations.
- Developed detailed services delivery plans based on broad guidance and direction.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Laid off, post acquisition by Fulcrum IT and a renewed company push for more "return to office" collaboration.
Star Seven Six Technology Solutions (Formerly Sedgwick Technologies)
V.P. Infrastructure Services – PS/MSP Services Delivery Development
12.2021 - 07.2022
Job overview
- Strategic Leadership: Led organizational and operational responsibilities, achieving significant growth in the Professional Services line.
- GTM Strategy: Increased PS sales 18% and MSP sales 6 % year over year through aggressive sales engagement overhaul, market campaigns, and direct sales ownership.
- Team Development: Improved team performance and satisfaction through strategic career planning, cross functional collaboration, and mentoring growth.
- Customer Focus: Enhanced delivery quality and customer retention with new processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Laid off, post divestiture from Sedgwick parent due to reorg
Advizex Technologies
National Director – Microsoft Business Development
04.2020 - 10.2021
Job overview
- Strategic Partnerships: Managed and grew key partnerships with Microsoft, Quest, Barracuda, and Crayon, driving substantial growth in Financial and Healthcare verticals.
- GTM Strategy: Developed and executed GTM strategies, resulting in increased market penetration and revenue growth.
- Content Creation: Enhanced partner visibility and client success through strategic content creation for Advizex's Microsoft microsite.
- Leveraged data and analytics to make informed decisions and drive sales improvements.
- Improved overall company performance by developing and implementing strategic initiatives that led to increased revenue and market share related to Microsoft services.
- Promoted to this role
Advizex Technologies
National Practice Director – Microsoft Services
04.2019 - 03.2020
Job overview
- Team Leadership: Managed a national team, focusing on Microsoft solutions and achieving 20% year-over-year growth in consulting delivery services.
- Cross-Functional Collaboration: Improved sales and delivery performance through enhanced cross-functional alignment.
- Developed successful strategies for long-term business growth and expansion within the industry.
- Managed and mentored a high-performing team of professionals, fostering professional growth and development.
- Championed initiatives aimed at enhancing employee engagement, promoting collaboration among team members, and fostering a positive work environment conducive to continued success.
- Managed all Microsoft practice operations to optimize resource scheduling, project management engagement and billing functions.
- Owned and managed all budgeting, forecasting, financial reporting and P&L responsibilities for the practice ($8-10M).
- Promoted to this role
Advizex Technologies
Practice Consulting Manager – Microsoft Services
03.2017 - 03.2019
Job overview
- Sales Enablement: Led all Microsoft related sales, pre-sales, and delivery aspects. Increased FTE team size by 200% and 1099/Contract teams by over 400%.
- Client Success: Developed successful sales enablement initiatives, improving customer satisfaction and end to end delivery capabilities.
- Sales Leadership: Increased revenue by more than 50% year over year by identifying new business opportunities and cultivating strong relationships with key accounts, prospective new clients and expanded business partners.
- Strategic Leadership: Led process improvement initiatives that streamlined operations for both internal teams and clients, reducing costs and increasing efficiency.
- Content Creation: Developed and delivered effective presentations to senior executives, clearly communicating findings and recommendations from consulting projects. Improving and increasing sales confidence, trust and practice understanding.
- Innovation: Modernized services forecasting, rate cards, cost models, and partner contracts, driving improved profitability and margin targets.
- Negotiated contracts with vendors and partners, securing favorable terms while maintaining and strengthening partnerships.
- Promoted to this role.
Advizex Technologies
Principal Consultant – Microsoft Services Lead
04.2016 - 03.2017
Job overview
- Client Engagement: Focused on client engagement, project delivery, and team management, delivering complex projects successfully.
- Strategic Planning: Improved customer success through strategic planning, optimal resource scheduling, risk aversion and risk mitigation management.
- Sales Leadership: Increased deal closure (wins) rates by over 20%
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Client Success: Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Team Leadership: Mentored junior consultants, providing guidance and support for professional development.
Bennett Adelson Consulting
Managing Principal Consultant
10.2015 - 05.2016
Job overview
- Managed client engagement, satisfaction and project delivery across 30-40 simultaneous projects yearly.
- Led pre-sales deal qualification, partner relationship building, and team mentoring.
- Created client-ready presentations, proposals, and statements of work (SoWs) 100+ per year.
- Developed and maintained long-term relationships with key clients for sustained business growth.
- Delivered consistent results under tight deadlines by utilizing strong problem-solving skills and a proactive approach to project management.
- Promoted to this role.
Bennett Adelson Consulting
Principal Consultant – Messaging & Collaboration
02.2013 - 09.2015
Job overview
- Provided solutions and services from envisionment through implementation, often for multiple clients simultaneously.
- Specialized in Windows AD/Identity Management Environment Architecture, Azure Cloud architecture, and Office 365 Migrations and Implementations.
- Conducted full spectrum requirements gathering as well as technical analysis, design/architecture, deployment, and configuration for various Microsoft platforms and technologies to solve business challenges and enhance systems performance.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Facilitated change management initiatives, helping organizations adapt smoothly to new systems and processes.
ICC (Information Control Corp – Now g2o)
Sr. Engineering/Delivery Consultant & Lead
06.2011 - 02.2013
Job overview
- IT Transformation Strategy: Assisted with architecting and implementing a redesigned Identity Management System for the State of Ohio (65K active users).
- Process Improvement: Streamlined SharePoint migration processes, reducing administrative overhead and increasing efficiency and time to implement by over 30%.
- Client Experience: Advised on enhanced core enterprise service offerings and implemented optimal large-scale desktop migration strategies. Greatly minimizing the negative end-user impact and outage times for over 20K users.
- Enhanced product quality through meticulous design reviews and rigorous testing protocols.
Education
Sinclair Community CollegeDayton, OH
Some College (No Degree) from Business Administration And Management
Wayne High SchoolHuber Heights, OH
High School Diploma
06.1989
Skills
- IT Leadership and Management
- Budgeting, Forecasting and P&L Ownership
- Team Building and Mentorship
- Sales and Solution Selling
- Strategic Planning and Business Development
- Customer Success and Outcomes
- Operations and Staff Management
- Professional and Managed Services Delivery Mgmt
- Contracts, Negotiation, and Conflict Resolution
- Program and Project Management
- Training and Employee Development
- Microsoft Technologies and Platforms
- Vendor and Channel Partnerships
- IT Security and Data Governance
- Brand Management and Marketing
- Cloud Platforms (Azure, AWS, GCP)
- ZoomInfo, Lusha and LinkedIn Sales Navigator
- Grammarly, ChatGPT4 and HubSpot AI Tools
- Salesforce, NetSuite, Workday, ConnectWise, and Monday CRM Platforms
Websites
Accomplishments
Strategic Business Planning:
· Developed and executed (successfully) multiple, multi-year strategic and tactical business plans, driving a consistent 20% year-over-year growth in consulting delivery services.
Co-Selling Success:
· Instrumental in securing deal closures totaling over $50+M in Professional Services revenue over the past decade through collaborative selling efforts with lead AEs.
· 5+M of that was net new label clients.
Go-to-Market Excellence:
· Designed and launched numerous end-to-end Go-to-Market (GTM) programs and campaigns, resulting in successful handoffs to sales teams and driving increased market penetration.
Record-Breaking Deals:
· Have achieved multiple record-breaking Professional Services (PS) delivery deals with multiple firms over the last 10yrs.
· Facilitated the closure of several multimillion-dollar complex multi-partner services engagements in Healthcare and Financial vertical segments.
· Contributed to yearly net new $500K+ revenue clients and secured several $1M+ clients.
Revenue and Profit Leadership:
· Consistently ranked in the top three for driving, closing, and winning services revenue, driving gross profit and exceeding EBITDA growth targets (FY 2018/19/20/21).
· This included, transforming the then lowest revenue-generating practice, turning it into the highest revenue-generating and most profitable entity of the entire services side of the business.
· Tripling revenue with an average 20% increase in EBITDA to revenue (FY 2018/19/20).
Financial Performance & Operational Efficiency:
· Achieved record financial performance within 14 months of assuming full practice leadership, reducing practice cost overhead by nearly 25%. Improved sustained billable utilization by 22%, reduced practice cost overhead by nearly 25%, and raised average gross margin by over 8%, with peak margins increasing by 15%.
Team Growth and Development:
· Doubled the size of the delivery team while maintaining 80+ average billable utilization percentages for nearly 24 straight months.
· Promoted deserving team members into leadership and growth track positions.
· Supported the President's Club achievement for 8 direct reports in 2019, which represented a record milestone of 72% of company-wide engineering representation from my team.
Microsoft Practice Leadership:
· Personally accountable for over 75% ($24M+) of Microsoft Practice earned revenue, comprising more than 24% of total Professional Services revenue over a 5.5-year period.
Timeline
Managing Director, Consulting Services
Hifen Solutions
02.2024 - Current
Director of Professional Services
F3 Technology Partners (A Fulcrum IT Partners Company)
11.2022 - 02.2024
V.P. Infrastructure Services – PS/MSP Services Delivery Development
Star Seven Six Technology Solutions (Formerly Sedgwick Technologies)
12.2021 - 07.2022
National Director – Microsoft Business Development
Advizex Technologies
04.2020 - 10.2021
National Practice Director – Microsoft Services
Advizex Technologies
04.2019 - 03.2020
Practice Consulting Manager – Microsoft Services
Advizex Technologies
03.2017 - 03.2019
Principal Consultant – Microsoft Services Lead
Advizex Technologies
04.2016 - 03.2017
Managing Principal Consultant
Bennett Adelson Consulting
10.2015 - 05.2016
Principal Consultant – Messaging & Collaboration
Bennett Adelson Consulting
02.2013 - 09.2015
Sr. Engineering/Delivery Consultant & Lead
ICC (Information Control Corp – Now g2o)
06.2011 - 02.2013
Sinclair Community College
Some College (No Degree) from Business Administration And Management
Wayne High School
High School Diploma
Brand
Proven ability to lead diverse teams, drive strategic initiatives, and foster a collaborative work environment., Strong focus on customer success, satisfaction, and relationship building., Deep understanding of both technical and business aspects, enabling you to bridge the gap between IT solutions and business needs., Consistently achieving revenue growth, profitability targets, and high customer satisfaction., Ability to modernize processes, implement strategic improvements, and drive transformational change.
Core Values
- People First
- Trust and Confidence Building
- Results Driven
- Strong Work Ethic
- Adaptability and Accountability
- Teamwork and Leadership
- Mentoring and Coaching
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchFlexible work hoursTeam Building / Company RetreatsPersonal development programsWork from home optionCompany CultureStock Options / Equity / Profit SharingSoftware
Salesforce, NetSuite, Workday, ConnectWise, and Monday CRM Platforms
ZoomInfo, Lusha and LinkedIn Sales Navigator
Grammarly, ChatGPT4 and HubSpot AI Tools
WordPress, Wix, GoDaddy and Hostinger
OneLogin, Ping, Okta, Centrify and Imprivata
Microsoft 365 & Azure Administrative Portals
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