Summary
Overview
Work History
Education
Skills
Additional Information
Activities
Timeline
Generic

George Arellano

Kennesaw

Summary

Friendly and enthusiastic bilingual highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills at building relationships with customers to increase loyalty and repeat business. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

General Manager

Panera Bread
Smyrna
06.2016 - Current
  • Oversaw daily operations to ensure smooth restaurant functioning.
  • Managed team scheduling to optimize staffing and service levels.
  • Developed training programs to enhance employee skills and knowledge.
  • Conducted performance reviews to evaluate staff development and growth.
  • Collaborated with marketing teams on promotional campaigns and events.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.

Assistant Manager

Panera Bread
Acworth
01.2013 - 06.2016
  • Supervised daily operations to maintain high service standards in a fast-paced environment.
  • Trained and mentored new staff on customer service and operational procedures.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Implemented training programs to enhance employee skills and performance consistency.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
  • Conducted regular staff meetings to communicate updates and reinforce company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.

Shift Supervisor

Panera Bread
Acworth
11.2011 - 01.2013
  • Supervised daily operations in fast-paced bakery-cafe environment.
  • Trained and mentored team members on customer service standards.
  • Managed inventory levels and ensured product freshness and quality.

Team Lead

Panera Bread
Acworth
05.2011 - 11.2011
  • Supervised daily operations and maintained high service standards for team performance.
  • Trained new team members on procedures and customer service expectations.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Shift Leader

Taco Bell
Kennesaw
03.2010 - 05.2011
  • Trained new team members on food safety and service standards.
  • Coordinated shift schedules to optimize staffing and coverage needs.
  • Monitored food preparation areas for compliance with health regulations.

Education

High School Diploma -

North Cobb High School
KENNESAW, GA
05-2011

Skills

  • Data Entry
  • Database Software
  • Advanced MS Office Suite
  • Positive Attitude
  • Energetic
  • Record Sorting
  • Filing
  • Document Verification
  • Interpretation Services
  • Translation Services
  • Records Management Software
  • Schedule Monitoring
  • Appointment Scheduling
  • Invoice Processing
  • Inventory Management
  • Supply Management
  • Business operations
  • Budget management
  • Staff training
  • Performance evaluation
  • Inventory control
  • Customer relationship management
  • Conflict resolution
  • Problem solving

Additional Information

Collaborated in a team of 15 fellow volunteers to renovate 4 houses of at risk families in Atlanta, GA, for the local Habitat for Humanity chapter.

Activities

  • A-B Honor Roll-term GPA 3.0
  • Spanish Honor Society 2010-2013
  • Journalism 2011-2013

Timeline

General Manager

Panera Bread
06.2016 - Current

Assistant Manager

Panera Bread
01.2013 - 06.2016

Shift Supervisor

Panera Bread
11.2011 - 01.2013

Team Lead

Panera Bread
05.2011 - 11.2011

Shift Leader

Taco Bell
03.2010 - 05.2011

High School Diploma -

North Cobb High School

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