George Aziz Honain Toubia
Rialto,CA
Summary
Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results.
Overview
32
32
years of professional experience
Work History
Customer Service
St. George Medical equipment and supplies
Egypt
01.2013 - 10.2021
- Day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Certified Trainer
Egyptian Tourism Federation
Cairo Egypt
05.2007 - 07.2012
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Documented attendance, participation, and progress.
- Facilitated workshops on leadership development for mid-level managers.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Wrote training manuals for F&B employees and service positions according to strict company guidelines.
- Developed lesson plans, instructional materials and written practice tests for Food & Beverage training courses.
- Created and oversaw F&B training programs for operations.
Asst. F & B Manager
Sindbad Beach Resort - Hurghada
Hurghada Egypt
03.1995 - 04.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Captain in Food and Beverage Department
Sheraton Montazah Hotel
Alexandria, Egypt
10.1991 - 11.1992
Barman
Presidential Nile Cruises M/S Nile Ritz
05.1989 - 11.1990
Education
B.Sc. Agriculture Sciences - Agriculture Sciences
Faculty of Agriculture
Alexandria, Egypt05-1986
Skills
- Organizational leadership
- Influencing skills
- work under stress
- Customer relations
- Relationship building
- Attention to detail
- Teamwork and collaboration
Languages
English
Limited Working
Arabic
Native or Bilingual
Interests
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Woodworking
- Reading
- Cooking
- Volunteering with youth sports programs as a scout
- Camping
- Fishing
Timeline
Customer Service
St. George Medical equipment and supplies
01.2013 - 10.2021
Certified Trainer
Egyptian Tourism Federation
05.2007 - 07.2012
Asst. F & B Manager
Sindbad Beach Resort - Hurghada
03.1995 - 04.2007
Assistant Captain in Food and Beverage Department
Sheraton Montazah Hotel
10.1991 - 11.1992
Barman
Presidential Nile Cruises M/S Nile Ritz
05.1989 - 11.1990
B.Sc. Agriculture Sciences - Agriculture Sciences
Faculty of Agriculture