Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Bartender

Coralaina Fields

Louisville,KY

Summary

Motivated and dependable professional with experience in Customer Service, Telecommunications, Front Desk, and Office work. Strong work ethic, adaptability, and commitment to excellence. Proven track record of reliability and dedication to continuous learning. Seeking growth opportunities and potential for career advancement in a forward-thinking organization. Enthusiastic about contributing skills to maintain the highest standards in the next career opportunity.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

HealthEquity
11.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed incoming calls across various platforms.
  • Handled complex escalations efficiently.
  • Handled both incoming and outgoing emails efficiently.

Factory Worker

Dana Driveline
08.2020 - 09.2022
  • Operated on an assembly line to construct parts for various vehicle models.

Unit Secretary

Baptist East Hospital
04.2017 - 06.2020
  • Ensured readiness of multiple hospital departments for upcoming surgeries through proactive communication.

Customer Relations Coordinator and Tech

Charter Communications
02.2015 - 03.2017
  • My job at Charter consist of taking phone call's all day, handling customer payments, scheduling and canceling appointments. At Charter we always handle our customers information with security and care, I am also always trying to get customers new information and informing them of things that can help them in the future. While working at Charter I have earned the bronze and perfect attendance awards.
  • 40223

Education

High school diploma -

Louisville Adventist Academy
Louisville, KY
05.2015

Skills

  • Front Desk
  • Cleaning Experience
  • Microsoft Outlook
  • Typing
  • Retail Sales
  • Assembly
  • Warehouse Experience
  • Hospital Experience
  • Phone Etiquette (6 years)
  • Customer Relations (6 years)
  • Organizational Skills (7 years)
  • Organizational Leadership

    • Leadership Experience

Additional Information

  • Computer Skill's
  • Flexible
  • Adaptability
  • Interpersonal Abilities

Timeline

Customer Service Representative

HealthEquity
11.2022 - 04.2025

Factory Worker

Dana Driveline
08.2020 - 09.2022

Unit Secretary

Baptist East Hospital
04.2017 - 06.2020

Customer Relations Coordinator and Tech

Charter Communications
02.2015 - 03.2017

High school diploma -

Louisville Adventist Academy

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