Johnisa Moody
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
IKEA
03.2023 - 12.2023
- 1
- Customer service help customer with online orders and in store orders. 2
- Help customer refund orders and help with customer find spare parts. 3
- When down time help wherever need in any department 4
- Send customer online order to their car.
- Utilized customer feedback to improve customer service.
- Operated register to provide great customer service.
- Maintained strong customer relations and effective customer service standards.
- Cross-trained and backed up other customer service managers.
- Provided exceptional customer service to customers.
- Monitored customer service performance to enforce quality and accuracy standards.
- Trained other employees in customer service, food safety, and performance requirements.
Cashier/Customer Service
Walmart
10.2022 - 01.2023
- Stocked products onto the shelves.
- Train new employees on cash registers and other departments.
- Assist customer with online registry's or buying products.
- Assist customer with walmart cards payments and applying.
- Assist customer with refunds.
Overnight Manager
RaceTrac Petroleum, Inc.
01.2020 - 05.2022
- Train employees the Racetrack policies
- Do end of shift paperwork
- Clean and stock the store when we have trucks
- Take extra training classes Racetrack provided.
Freight Handler/ Stocker
The home Depot
11.2018 - 08.2019
- Unload the truck
- Sort the freight into different department
- Stock the items on the shelves in organized timely manner
- Help customers with any questions or concern
- Fast pace environment
- Work with a team
- Work in a timely manner
- Use box cutter and pallet jack
- Trash compacter
Stocker
Walmart
02.2015 - 06.2016
Customer Service
Lowes
05.2007 - 05.2011
- Help train new employees on company policies and procedure.
- Answer phones providing customer service.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Customer Service
Target
03.2006 - 04.2011
- Assist the customer over the phone and in the store.
- Stocked products onto the shelves.
- Train new employees on cash registers and other departments.
- Assist customer with online registry's or buying products.
- Assist customer with Target credit cards.
- Assist customer with refunds.
Education
Bowie High School
Arlington, TX06.1999
Skills
- Time management
- Retail sales
- Front desk
- 10 key calculator (10 years)
- Basic math
- Cash handling (10 years)
- Dental assisting
- Microsoft Excel
- Inventory control
- Typing
- English
- Phone Etiquette
- Customer service (10 years)
- Cashiering (10 years)
- Sales
- Medical Scheduling
- Shipping & receiving (2 years)
- Communication skills
- Merchandising
- Expert
- Microsoft Powerpoint
- Stocking (5 years)
- Cash handling
- Office Management
- Food service (2 years)
- Computer skills
- Warehouse Experience
- Planograms
- Front Desk
- Store Management Experience (2 years)
- Leadership
- Cash register
- Dental Receptionist
- Customer service
- Writing skills
- Windows
- Math
- Dentrix
- Freight
- Retail Sales
- Materials handling
- Supply Chain
- Shift Management
- Office management
- Pallet jack
- Public relations
- Negotiation
- CRM Software
- Recordkeeping Strengths
- Project Management Abilities
Timeline
Customer Service Representative
IKEA
03.2023 - 12.2023
Cashier/Customer Service
Walmart
10.2022 - 01.2023
Overnight Manager
RaceTrac Petroleum, Inc.
01.2020 - 05.2022
Freight Handler/ Stocker
The home Depot
11.2018 - 08.2019
Stocker
Walmart
02.2015 - 06.2016
Customer Service
Lowes
05.2007 - 05.2011
Customer Service
Target
03.2006 - 04.2011
Bowie High School