Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

George Belacazar

Las Vegas,NV

Summary

Proficient worker with an impressive background in customer service and guest relations, built upon my work experience at T-Mobile and Clear. I am bilingual, fluent in both Spanish and English, excel in Microsoft Word and Adobe Photoshop, and I am committed to the betterment of customer experiences. My expertise includes increasing customer satisfaction and efficiently managing tasks while demonstrating skills in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ambassador

Alclear LLC
Las Vegas, NV
04.2021 - Current
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored and conducted passenger screening.
  • Alerted supervisors immediately when any suspicious persons or activities were observed.
  • Responded quickly to emergency situations involving potential threats or violations of safety regulations.
  • Verified member identities and guided them to the appropriate line efficiently.
  • Promoted Clear membership to potential new members.
  • Encouraged potential members to join TSA-Pre Check, improving their travel experience.

Mobile Expert

T-Mobile
Las Vegas, NV
12.2017 - 06.2020
  • Diagnosed software issues on mobile devices using troubleshooting techniques.
  • Assisted customers in setting up new devices and transferring data from old to new devices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Processed sales transactions accurately and efficiently using point-of-sale systems.
  • Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
  • Conducted follow-up calls with existing clients to cross-sell new products.
  • Followed up on sales leads through outbound calling.
  • Managed contracts with precision and care.

Crew Member

Raising Canes
Las Vegas, NV
04.2017 - 12.2017
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Inspected orders to make sure they were accurate before handing them to customers.

Education

High School Diploma -

Desert Oasis High School
Las Vegas, NV
08-2017

Skills

  • Microsoft Word
  • Adobe photoshop
  • Adobe illustrator
  • Customer service
  • Guest relations
  • Microsoft PowerPoint

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • OSHA 10

References

References available upon request.

Timeline

Ambassador

Alclear LLC
04.2021 - Current

Mobile Expert

T-Mobile
12.2017 - 06.2020

Crew Member

Raising Canes
04.2017 - 12.2017

High School Diploma -

Desert Oasis High School

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George Belacazar