George Blackstone
Indio,CA
Summary
Dynamic Customer Service Representative with a proven track record at Angelus Block Co. Inc., adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently deliver exceptional service, fostering positive experiences and driving repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Angelus Block Co.Inc
01.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Indio High Scool
Indio, CA06.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Angelus Block Co.Inc
01.2016 - Current
Indio High Scool
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