Summary
Overview
Work History
Education
Skills
Timeline
Generic

GEORGE BROWN

VENUS,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Inbound outbound calls industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Accenture
Albuquerque, NM
03.2021 - 09.2022
  • Helped Clients Decide which benefits are needed
  • Inputting into computer systems as per State policies
  • Recommending programs clients might be eligible for
  • Researching programs that may have failed or be slow to distribute client benefits
  • Resolved multiple issues over phone
  • resolved different issue over phone throughout day

Customer Service Representative

Alorica
SEBRING, Florida
03.2016 - 03.2021
  • Getting clients information
  • Documented location, issue they are having, and approximate time frame they needed to wait for us to dispatch help.
  • Contacting multiple contracted service reps and notified them of client location make and model of vehicle, issue they were having acquired time frame
  • Updated clients regularly of when a technician would arrive

Education

High School Diploma -

Bayport-Blue Point High School
Bayport, NY
06.2003

Skills

  • Inbound and outbound calling
  • Providing Excellent client support
  • Knew when to show empathy vs sympathy
  • Expedited when need be

Timeline

Customer Service Associate

Accenture
03.2021 - 09.2022

Customer Service Representative

Alorica
03.2016 - 03.2021

High School Diploma -

Bayport-Blue Point High School
GEORGE BROWN